Christy D.
Food was not good
Food was not good. After a week my husband refused to eat the meals anymore. Most of the meals look like mush and not very appetizing. Plus the billing was so screwed up. We were billed for 2 weeks of food before we ever got the first delivery so now we are stuck with a lot of food that no one will eat.
Response from Macro Mediterranean Holistic Meal DeliverySep 1, 2017
Dear Christy, Thank you very much for taking the time to provide us with your feedback. I am so sorry to hear you and your husband didn't enjoy the meals. I wish you would have let us know you were having an issue with the meals after receiving your first order so we could have had the opportunity to work with you to adjust your menu or otherwise find a solution before sending the second one. We are one of the few meal delivery services where by default you will only receive a one-time order unless you explicitly specify you want to receive multiple orders. This is because we know diet change can be a very personal thing and so we believe in always offering the option to just try the meals before committing to a second order. I do want to clarify that there was no error in billing and explain our billing schedule. Our order deadline is Wednesdays for meals that arrive the following week. This is because very early on Thursday mornings we begin our purchasing and preparation process for the meals to be shipped the following week. This is a standard practice with the services that provide fresh meals since everything must be made to order and a lot of preparation is involved to then allow for meals to be produced and prepared for shipping while adhering to a very tight schedule. This means that on Thursdays we must decide how many meals to produce for the following week based on orders received. This is why billing is processed on Thursdays the week prior to arrival, as that is the point an order officially begins production. This does mean if you receive meals on Saturdays (as was your case), that you will be billed for your second order prior to receiving your first order. However we take customer satisfaction very seriously and have many options open to us to adjust things before the second shipment is sent out if we know there is a problem. The last thing we would have ever wanted is for you to receive a second set of meals that you were not likely to be happy with. Kindly, Jeremy