Samantha R.
Unfair in Refund Policy
I had no issues with this website when I needed it for class. I unfortunately had to withdraw from the class that I used this for, I also changed my major, and will not be returning to this website. I contacted the AI customer service agent Millie, who connected me to a representative. I asked if there was a way to get a refund for my order, since I no longer would be using this platform, and also because I'm a student, who spent $140 on a textbook/website access (to do homework/complete assignments) that I will no longer be using/have access to (the class isn't even 50% of the way completed). I was told since it was past the 14 day refund deadline, that I could not receive a refund, or even partial refund (also note that the 14 day refund policy isn't even past the "add/drop" period my university offers). I truly think this company needs to look into this issue for situations like this, because many universities/colleges/professors utilize and rely on this platform, making it a mandatory fee students must pay, in order to access their homework. As a broke college student, who has to pay for their own textbooks, I think it is extremely unfair to not offer any type of refund solution to those who have to drop the class.