MacmallReviews of macmall.com

easy to use website, great prices and used in the past and will use again

Got the Product I ordered

Great shopping experience. The site was easy to navigate. I was never timed-out even after numerous times of fine-tuning my billing & shipping info. I especially appreciated an associate calling me the next business day to make sure I was the one who placed the order. My computer arrived well packaged and in a very timely manner. I will definitely use MacMall for future computer needs.

I personally like doing business with PCMall, all of the pages are nice and clean, and you can find what ever you're looking for. The checkout is effortless and straightforward. Unlike other online retailers, PCMall is the best!

I purchased a "fully functional" open box iPad. When I received it it had a passcode lock in place so not really functional. Tried to use the Macmall contact form which did not work. Captcha code was never accepted.. I used the live chat but the representative I was speaking with said they would have to check on something and left me hanging. After 3 minutes of waiting on the representative the chat app told me I was being disconnected and terminated my chat session. I ended up having to take the "fully functional" iPad to an Apple Store (nearest was 40 miles on Michigan Ave. in Chicago) with my proof of purchase and then Apple unlocked it for me. MacMall was no help. I found their customer service unhelpful and frustrating. The day after Apple unlocked the iPad I got an RMA from MacMall which I must give them credit for but what I really would have liked was a "Sorry this purchase isn't going smoothly. How would you like to move forward?" It's an iPad and its working now and that's great. MacMall needs to review how they provide customer support. Maybe get that online form on their website working and not rejecting every Captcha. Maybe get some representatives to the chat app that get back to the customer when they say they have to check on something. It's not as if I don't expect things to occasionally go wrong. When they do go wrong the company that tries to make things right is who gets my repeat business. Sorry, MacMall, you offer the same products for sale as everyone else and I was totally underwhelmed by your service.

Received everything in exact order. Shipping could've been a tad bit cheaper but what the hell...

Easy order process and fast shipping. MacMall is great to work with.

The last time I ordered from MacMall, my order was not shipped on time. This time, the scheduled shipping day came and went with no notice. Aargh! But then, I got a notice the following day that the order had been shipped the day before. It arrived on time. Just frustrating that they can't communicate better. It would have saved me some aggravation if they sent the e-mail with the ship date *when the order actually shipped* not the next day. Giving three stars because the description of that rating says "acceptable experience but with some friction," which I think sums it up.