MacmallReviews of macmall.com

I have shopped at MacMal ever since they went into business as MacWarehouse. Throughout that time I have had excellent service, however on my last order they made a mistake which has inconvenienced me. I ordered a USB 2 extension cable Male on one end Female on the other. They sent me a male-male cable which is of no use to me. I have contacted them about exchanging the incorrect cable for the correct Female-Male cable, but I have not received a response yet Almost immediately after I posted the above review, MacMall called me to apologize and said they would ship the correct cable today and not to worry about returning the one that was shipped by mistake. I have bought about 5 Macs and untold peripherals and software from MacMall and they have always delivered five star products and service. Their quick response to my problem illustrates their commitment to service and quality products

Good pricing, great service, website that is easy to navigate.

Good prices quick delivery! Can't complain!

Great products, fast shipping, huge selection and great prices. I'm so pleased.

After I ordered this 2 days ago, the status of my order simply says “in progress” This item wasn’t marked as being out of stock so what’s the hold up? I need it BEFORE Saturday and if it doesn’t arrive by Friday night at the latest then I’m canceling.

MacMall would not ship a current order to my UPS address so that packages are not left unattended at my front door even though they did ship another order to my UPS store less than 1 week ago. If I can't rely on them to ship quickly, I can't work with them.

I sent an email to customer service asking specific questions about my order. This consisted of date of delivery and item box. My question was why I was shown the delivery date before I purchased the product and then unable to find the delivery date after I purchased the product while it was still available. Yet I find out my product becomes a back order. The reason I purchased the product was because I knew the delivery date. My next question in the email was if my product was in its original box or outside as I know some are sold only by tray. To clarify, I ordered the intel core i9 9900k processor. The response I recived back was basic information, a copy of my invoice and a link to check my order status, but the order status says to log into shopruner which I set up an account there and cannot find any order yet my card has been charged. So the rep that emailed me did not answer any of my questions and sent me information I already had never once were my questions addressed. I have to give customer service for macmall a 2 star and will mention this to my tech friends that ask about this site.

Still haven't received item 10 days later. No tracking info available. Terrible service. PS Received item 3 weeks after order. Every time I called, they said, "We've emailed the warehouse but they haven't responded," and were no help at all. Promsed to keep me updated but heard nothing back from them at all. Just reviewed all emails I received from Macmall and there is no mention of an estimated delivery date. Even if you had sent such an email, that was 17 days after my order was placed.