Mack's LureReviews of mackslure.com

Response from Mack's LureNov 25, 2023

Hi John, Sorry to hear this. We would have been more than happy to fix and/or make right with whatever it was that you had an issue with in regards to the floats, though we never received that feedback from you. What was the issue you found, specifically? We manufacture and sell tens of thousands of these and this isn’t the feedback we typically receive, so any feedback (good or bad!) would be extremely helpful, as to correct any issues that may slip through the cracks. Looking forward to discussing this further with you. We’re available to chat about this 24/7. Regardless, we appreciate you taking the time to reach out! Thanks!

Response from Mack's LureSep 12, 2023

Hi Ray John, It’s unfortunate to see this 3-star review! We see that you purchased from Quebec, Canada and paid $15.63 for shipping. That’s exactly what it costs to ship internationally! We do no mark-ups on international orders, as we want to make it as cheap as possible. To be honest, we’ve never received bad feedback on our international shipping program, so this is disappointing! Also, there’s no videos in the emails — they’re email-optimized, animated GIFs that are actually smaller in size than typical images associated with general emails. It would be interesting to see how and why there would be charges for these tiny files to be emailed. If there’s anything more we can do to receive a better review, please let us know. Other than that, it looks like your order was delivered extremely quickly and we hope you have good luck on the water! Thanks!