Software MacKievReviews of mackiev.com

Like many people, have been wondering what has happened to FTM 2024 that I paid for over a year ago. Well, if you live in Australia then you will have had it for several weeks - my sister had her link for the upgrade sent 11 May!! Thinking we would get ours shortly i waited... and waited. This morning decided to go for an on-line chat, basically asking where is my FTM 2024 - I was sent a link straight away! Tried to continue by asking what on earth was going on and they cut me off. Seems to me they've forgotten their UK customers. Have made a comment via the "are you satisfied" tab but not holding my breath.

There's no point in adding to the negative feedback about the delays in FTM 2024 and the disaster that's been. My experience is that I received yet another blanket email “ LAST DAY TODAY - FTM 2024 Upgrade Sale”. Whilst annoying, I noticed that all of the features are listed, and there is a caveat that the Resource Centre is "coming soon in a free update". Seems that everything else is there as it should be. The Albumwalk app is not available in the apple app store, and there is nothing in the promotional material to suggest that it is not available. I feel this is selling misrepresentation. Mackiev were only able to advise "James (12:27:57): Currently, the Albumwalk mobile app is not been released. We expecting the release of this app in the nearest time." "James (12:38:42): I understand your frustration. We assume that the AlbumWalk app release is our next priority after the release of FTM 2024. However, before releasing, we need to be sure that the app is fully functional, secured and comfortable for usage." Based on FTM 2024, I assume this isn't going to be any time soon. Why on EARTH would you sell products which are far from ready? I think the senior people at the company need to take accountability for this debacle.

Like many others, I pre-ordered FTM 2024 in Feb 2024. I'm well aware of the delays and constant promises for delivery but I'm really annoyed with recent emails. These emails are personalised with my name offering me a discount if I order within so many days when I already have a paid-for order on their system. What are their marketing department playing at?

Another unhappy user. I prepaid for the 2024 ver. Keep getting no answers. from Feb 2025 ...."The good news is that FTM 2024 is in its final stages and will be released very soon". Several days after review, the link appeared in my email. Have loaded and installed but have not done anything with it. So I’m happy to have the update, hope it lives up to expectations.

Very sad that Family Tree Maker has chosen to "blackout" its customers. They made me an offer February 2024 to purchase the new update to the Family Tree Maker program. Their promise was to produce a new updated version by years end. Now they do not even talk with us. A sad end to a program that I have used for 15 years.

Goodness knows what is going on. As all the other reviews regarding the 2024 version, it all seems to be talk from Familytreemaker. FTM take our money a year ago and we are still waiting for it. YOU HAVE CERTAINLY LET THE GREAT NAME OF 'ftm' DOWN, Big Time.

I will preface this by saying that if a ZERO star or NEGATIVE star rating could be given, MacKiev would have gotten it! I pre-ordered MacKiev's Family Tree Maker 2024 last year and was told it would be released by the end of 2024...never happened. Then they said it would be released "soon". Never happened. Then they announced they were just finishing it up and it would soon be available...Never happened! I contacted them in February and was told they would be making a "big announcement" about it that week...never happened. After, all reference to Family Tree Maker 2024 has been removed from their website. Today i contacted them and again tey claim they are doing some final work on it, but i could request a refund and then pay full price when I do want it! Well, it appears that MacKiev is doing a great job of alienating its loyal customers, avoiding the truth on the REAL status of their 2024 version, and (from what others are saying here) avoiding issuing refunds. I think a Class Action Lawsuit may be in order because it seems they are using OUR pre-order money to fund the actual development of the 2024 version, which likely has not even started.

Dear Family Tree Maker Team, I appreciate the update and all the work that’s going into FTM 2024. As someone who has been using Family Tree Maker since 2014, I’ve been a loyal supporter of the product and was excited to pre-order the upgrade over a year ago in February 2024. However, this delay is becoming increasingly frustrating—not just for me, but for many other longtime users who planned their genealogy research around the new release. Many of us also took out 12-month subscriptions to services like Ancestry, Newspapers.com, and FTM-related extras to maximize the new features, spending upwards of $500 AUD based on the expectation that FTM 2024 would be delivered within a reasonable timeframe. Now, many of those subscriptions are expiring, and we still don’t have access to the product we paid for. I completely understand that software development takes time, and I appreciate your commitment to delivering a polished product. That said, under Australian Consumer Law (ACL), businesses are required to supply goods within a reasonable timeframe. Taking payment for a product without providing clear communication or a firm delivery date may fall under misleading sales practices, which is why I’m reaching out for more transparency. I would appreciate: A firm and realistic release date—not just another “almost ready” message. A goodwill gesture in recognition of the prolonged delay. Given the impact on customers who pre-ordered early, a discount, an extended support period, a subscription credit, or an additional feature would be a fair way to acknowledge the inconvenience. I genuinely want to continue supporting FTM, but I also believe that after waiting for over a year—especially after investing in subscriptions to complement the new release—customers like me deserve clear communication and fair treatment. If I don’t receive a firm response within 14 days, I may need to consider lodging a complaint with the ACCC or other relevant consumer protection agencies to explore my rights regarding refunds or compensation. Laura 11:59 Hi, I see you are already in a chat with my co worker, let me let him know you are over here now. Quinn 11:59 Welcome back again, one moment while I read your message 12:00 Quinn 12:05 FTM 2024 still does not have a set release date currently, and I'm also not allowed to give time frames that have not been publicly announced just yet, I'm afraid. I certainly understand the lack of a specific time frame is frustrating, and we can certainly cancel and refund the pre-orders at any time before the new edition is released, if you like. I'll pass your feedback along, as well.