Software MacKievReviews of mackiev.com

As a result of my Windows 10 pc's recent meltdown I've had to switch to my partially set up Windows 11 pc which can't load my v8 copy of Family Tree Maker. I e-mailed MacKiev specifically asking them if I could download the software rather than have the bother and time delay of ordering from other organisations that were for the most part flagged as possible scams sites. The response said it was and gave me instructions on how to go about things. As I went through the ordering process it implied that there would be something to do directly on the internet and something else sent through the mail. Luckily when I got to the payment screen my details were refused several times even though they were entered correctly. I then e-mailed them again explaining that my details were rejected without giving me a clue why and asking why the price originally quoted had been increased by £5 for an additional cd and asking what was on that cd. To date, no reply has been received.

Appreciate technical 'fixes' but.... 2024 with upgrade still does not address some of the features that were in 2019. Dislike 2024 and am still using 2019.

Used FTM for many years, had FTM 2017 and it suddenly stopped connecting to ancestry, I did not have an active ancestry at the time, but was suppose to have access to me tree, which I did, but only if I logged into ancestry directly. FTM knew of the problem, but there was no fix. FTM 2019 had the same problem, but there was a fix for FTM 2019. I re-upped my ancestry and was cut and pasting to FTM. UGH!!! So I bit the bullet and bought FTM 2024. Same problem! FTM 2024 won't link to ancestry. With several chat sessions, they had my upgrade some of my drivers, with no difference. Then wanted me reinstall EDGE back onto my computer. This is a HARD no way. It was hard to get rid of that control freak program and keep it from being reinstalled with micosoft updates. What company designs their applications to only fit one browser - that's insane to me. I was then told I could use a Mac. Uh, yea, I'll just go buy a Mac so I can maybe use your software. I'm really disappointed, the new FTM 2024 isn't much different for FTM 2017. I'll probably be cancelling my ancestry subscription, without the upload and download un-usable, I don't want to cut and paste for much longer.

I ordered and tried to download the 2024 FTM. It never started to download and I can't find my info where I tried to order. I'd like to cancel for now!

Longtime Family Tree software user. Recently purchased new 2024 upgrade for about $65. Program stopped be able to connect to Anccestry.com for search results. Told I have to pay $200 to have compatible software drivers installed on my computer. NEW UPGRADE IS JUST A SCAM TO SELL YOU SUPPORT. Don't fall for the new upgrade.

Like many people, have been wondering what has happened to FTM 2024 that I paid for over a year ago. Well, if you live in Australia then you will have had it for several weeks - my sister had her link for the upgrade sent 11 May!! Thinking we would get ours shortly i waited... and waited. This morning decided to go for an on-line chat, basically asking where is my FTM 2024 - I was sent a link straight away! Tried to continue by asking what on earth was going on and they cut me off. Seems to me they've forgotten their UK customers. Have made a comment via the "are you satisfied" tab but not holding my breath.

There's no point in adding to the negative feedback about the delays in FTM 2024 and the disaster that's been. My experience is that I received yet another blanket email “ LAST DAY TODAY - FTM 2024 Upgrade Sale”. Whilst annoying, I noticed that all of the features are listed, and there is a caveat that the Resource Centre is "coming soon in a free update". Seems that everything else is there as it should be. The Albumwalk app is not available in the apple app store, and there is nothing in the promotional material to suggest that it is not available. I feel this is selling misrepresentation. Mackiev were only able to advise "James (12:27:57): Currently, the Albumwalk mobile app is not been released. We expecting the release of this app in the nearest time." "James (12:38:42): I understand your frustration. We assume that the AlbumWalk app release is our next priority after the release of FTM 2024. However, before releasing, we need to be sure that the app is fully functional, secured and comfortable for usage." Based on FTM 2024, I assume this isn't going to be any time soon. Why on EARTH would you sell products which are far from ready? I think the senior people at the company need to take accountability for this debacle.

Like many others, I pre-ordered FTM 2024 in Feb 2024. I'm well aware of the delays and constant promises for delivery but I'm really annoyed with recent emails. These emails are personalised with my name offering me a discount if I order within so many days when I already have a paid-for order on their system. What are their marketing department playing at?