M DeichmannReviews of m.deichmann.com

I bought my mum a pair of trainers for Christmas and when they sent them the box was empty. I contacted them straight away. I couldn't get through on the phone so I had to email. Well let's just say it's been over 1 month and they have decided to get back to me a couple of days ago. I originally wanted a pair sent out to me for her but now it's so close to Xmas I had to buy another pair from else where. I asked them for a refund instead, but now they are apparently sending me the trainers out. I haven't received them yet though. So I will have to return them but I'm not looking forward to the returns process just because it seems like their customer service sucks. Great prices and if on the very rare occasion I'm near a store I always find it lovely in store but, online and their online customer service, nope. I doubt I will ever order online with them again. Open up more stores in London please.

I am unable to get into town very often so I prefer to purchase online but I have found that when seeing a pair of shoes/boots I like it always state, 'check in store' which is of no use to me whatsoever. They have lost so much business from me with not being able to purchase items online it is ridiculous. I no longer look at Deichmann's online company anymore as it is totally pointless I use other companies who I know carry a large amount of styles and sizes. I don't know what Deichmann's are trying to prove by not having online stock but what I do know, is if they have lost my custom they will have lost other people's custom as well.

I ordered trainers size 6, and they sent me a size 4, probably because they never had 6's they just sent me the size 4 to cover their sales, not good!