LyteReviews of lyte.com

Still waiting for my refund from Star wars celebration 2023 got told it would be in my PayPal Tuesday the 11th of April, but after not receiving it I had to email them for them to tell me it was delayed, they didn't think to send out emails to let anyone know. There reply I did receive said I would get it by Thursday the 13th April and it's now Friday the 14th still nothing, have emailed them twice yesterday asking for updates and nothing back, the bot chat on their website doesn't help at all. They took at least £50 profit from my ticket so for sure why it's taken so long I know multiple other people still waiting on their money to, can we have a update please!?

Lyte are currently withholding both mine, and a number of other customers ticket return money from Star Wars Celebration due to an alleged “technical fault” with their PayPal. I have had to raise several support tickets as they continue to close and/or ignore them, and my request to speak to their head of customer services have been ignored or have been unfulfilled. I was also speaking with somone on their Facebook Messenger who is now ignoring me. In effect they are holding money they owe me and I have no way of knowing when it’s coming as they apparently lack the competence to tell me. Avoid this company, avoid companies that work with them. You cannot trust them.

After doing a Coachella weekend swap Lyte has made a logistical error and set my 3 tickets to Will Call when I have already paid $29 USD for shipping, and $150 USD "Convenience Fee" in my original order. I only checked my AXS page because there's still no tracking number sent for Weekend 2. Now Lyte's customer support insists they won't ship it, AXS says there is "no way they will ship it now" and AXS confirms this is 100% Lyte's responsibility for changing to Will Call. We don't live in the country and are flying in the day of the event, so we are dependent on getting it shipped. And then we have to spend even more time and money to pick it up? What "convenience" did we pay for? We should either have it express shipped to us or reimbursed the $179 USD + tax (and tbh extra for the huge INconvenience and fiasco).

Lily and her manager helped me with an issue regarding my Coachella tickets. Excellent customer service. Looking forward to next year!

Randomly taken £6 out of my bank account yesterday?! Bamboozled as haven’t used one of these for months on end. I contacted them to ask and they said it was a mistake and off the back of using it 9 months ago 👀 I’ve emailed in response to ask why they are storing my card details and had no response as of yet

I have been scammed. After months of no visibility on when I would receive my Coachella 2023 tickets, they have been "returned" to Lyte and I have only been given half my money back. Where can I complain? UPDATE The response below is not accurate at all and not representative of the facts. I have a received an email, but my tickets were not reinstated, and I did not get either my money back either. The customer service team has no telephone number and the response time is typically 3-5 days. I stand by my original statement, this feels like a scam.

They just rescheduled the lantern festival due to high winds, which would normally not be that big of a deal. But they did it a week before the original date and pushed it to September (7 months after original date). This is ridiculous. I requested a refund but it seems unlikely that I will receive one because I didn't purchase the $20 ticket protection scam. Save your money they are completely scamming you.

Ryan was a tremendous help! Very quick response time and reassured me every step of the way. If I ever have a problem, I hope I get Ryan again.