Lysa RitualReviews of lysaritual.com

Response from Lysa RitualSep 23, 2026

Hi Terri, Thank you for sharing your feedback, and we're truly sorry for the frustration and disappointment caused by the delay with your order. We completely understand your concern. Waiting 22 days for an order that hasn't shipped, especially while trying to resolve the issue with our support team, is certainly not the experience we want for our customers. We also understand why being offered a replacement before the original order was resolved would have been frustrating. We sincerely apologize for the inconvenience and for any confusion caused during the process. We appreciate you bringing this to our attention, and we're sorry we didn't provide the smooth and timely experience you expected. Kind regards, The LysaRitual Team

Response from Lysa RitualSep 23, 2026

Hi Lexi, Thank you for sharing your feedback, and we're truly sorry for the frustration and disappointment you've experienced with your order. We completely understand how upsetting it is to be waiting over a month without receiving your order or a tracking update, especially after reaching out multiple times and requesting a refund. We also understand how frustrating it must have been not to receive a clear response to your refund request. This is certainly not the level of communication or service we want our customers to experience. We sincerely apologize for the inconvenience and for the frustration this situation has caused. Kind regards, The LysaRitual Team

Response from Lysa RitualSep 14, 2026

We’re sorry to hear that you’re frustrated with your order. However, we’d like to clarify the timeline for the benefit of anyone reading this review. Your order was placed on September 3, and today is only the 7th business day since the order was placed. Our advertised estimated shipping timeframe is 5–11 business days, which is clearly stated on our website at the time of purchase. We understand that waiting for an order can be frustrating, particularly when there may be a courier-related issue. However, your order is still within our advertised delivery timeframe, so it would be premature to state that we have failed to deliver your order or refused a refund. We’re happy to assist with any genuine delivery concerns and appreciate your patience while the order remains within the stated shipping timeframe.

Response from Lysa RitualSep 24, 2026

Hi Mercedes, we're sorry to hear that you didn't see the results you were hoping for and that your skin seemed to worsen during your experience. We also apologize for the frustration surrounding your return. We're glad our customer service team was responsive, but we understand that this doesn't make up for an unresolved return request. We'd like to look into what happened and help get this resolved. Please reach out to us via private message with your order details so we can assist you further. 💗

Response from Lysa RitualSep 24, 2026

Hi Lao, we're really sorry for the delay with your order and completely understand your frustration. Waiting 16 days without a shipping update is certainly not the experience we want for our customers. Please send us a private message with your order details so we can look into the status of your order and assist you as quickly as possible. 💗