Amber Z.
I DO NOT RECOMMEND for customized…
I DO NOT RECOMMEND for customized items. We are extremely disappointed with this company and service. We ordered a custom screen for our door and it doesnt fit!! The site specifically asked for dimensions of our doorway - in which we gave 34 in x 92 (Width x Length). We checked it 3 times to be sure and precise since we knew we could not return. We received the screen and it looked a bit narrow so we measured it on the floor before applying the adhesive and it measured 33 1/2 x 91 1/2. That is NOT what we sent to them, they should have made the screen 2 inches longer than the door dimensions - not shorter! We tried to contact customer support for a fair resolution to send this one back and send us the correct size being they clearly did not customize the screen with correct measurements. But nope, they would consider sending a new one for $20 more on top of the $77 we paid. I was baffled being it was their error and they would have seen that, when they measured it themselves on the return! We feel scammed by this company with their no exchange/return/refund policy regarding customized purchases. They can mess it up and then the consumer is the screwed one. $77 down the drain. BEWARE! I did give an extra star because the screen itself is very pretty (we purchased the white) and durable.
Response from LygfzfApr 9, 2026
Dear customer, please see the detailed instructions on our order page: Note: 1. We will customize the screen size entirely based on the width and height you enter. The item size you receive will be the same as the width and height of your entry. (Note: Customized products may result in a variation of 0.2-1.2 inches). 2. Since the screen door is customized and cannot be recycled, we do not accept returns or exchanges except for quality issues. Therefore, before placing an order, please double-check that the size is appropriate. 3. Please note that customized products require delivery within 7-21 days. The above information is due to an incorrect customized size. We are willing to produce a replacement product for you free of charge.


