Anime is _.
Lack of communcation
I have to give this company a three because yes I received the package, but there communication could use a complete overhaul. I've emailed them about returning my package with images, no response. I've emailed there support team, no response. I've called the number on the website...no response. I understand that it takes time to get back to people, but it should be atleast in a 24 to 48hr window. Update: I received a response within a 72hr window, but the return policy was abysmal. Note: I will be using there words not mine. Option 1: You may return the items directly to our warehouse. A 40% deduction will be made from the refund to cover shipping and handling fees; you will be responsible for the cost of shipping the items back to the warehouse. Option 2: Alternatively, you may choose to keep the items without returning them; in this case, we will refund 10% of the purchase price. Im all for the success of small businesses, but this predatory. So, still waiting on a response to this email, if I get one. I will update.


