Luxury Living DirectReviews of luxurylivingdirect.com

If you can find what you like elsewhere, DON'T buy it here. If anything goes wrong you will never be able to get a response from this company. I have been emailing and phoning for weeks but they never respond.

This company is absolutely dishonest and shady! My items never shipped. When I finally said that I was stopping payment and cancelling payment due to lack of response/correspondence, the funds were withdrawn and a notice of shipping was sent within 10 minutes! Of course, no tracking info was ever available. When I asked about my refund, I was told it would be returned to my card as soon as the item was returned to the warehouse- that it had already left the dock! I was then given a date by which the funds would be returned to my account. That date came and went. I was then informed by Ella that their account manager was unable to return the funds to my card and would mail me a check. She could not give me a date for this. The withdrawal was made from my account under the name 'Aspira.' When I called the number listed, a man answered and was caught off guard when I asked if this was Aspira. After a few seconds, he said, oh ya, I mean I'm part of that company. All very unprofessional and hokey! Over a month now and no sign of resolve! Do Not do business with Luxury Living Direct or Aspira!

I am beyond upset with this company and the freight carriers they have contracted with. I bought a vanity on Jan. 28. The transport company called to make an appointment for delivery on 2/6. Then they called back and told me the shipper had suspended shipment. I called Luxury Living Direct and they told me they would resolve the problem. Their intermediary, Custom Companies (shipper), says Luxury Living Direct knows why they won't release my shipment. Now Luxury Living won't take a call ("leave a message") or email me back. The customer service rep "Ella" has a "out of office" message. Are these people going bankrupt or what? Meanwhile, my vanity sits on a truck in Houston and my 86 year old mother waits to move into a house.

Batheroom vanity is an excellent, well made product. It does not look cheap, is well made and After almost a year it is holding up beautifully; it does not scratch easily, has not faded and looks as good as new . Drawers open and close with no problem, and the faucet and drain function properly. I couldn’t be happier w product and price point. I gave it 4 stars as opposed to 5 because the customer service was not consistent. I had questions and Things were delayed, and there was no initiative to return a phone call. I kept having to leave messages and stay on top of them. When I finally did speak to someone though, they were knowledgeable and helpful.

The faucets for the vanity we ordered were out of stock and they provided good communication and allowed us to pick an alternate faucet type. Overall good buying experience.

Good price. Fast shipping

This company promised me a refund over a year ago and has yet to follow through on their promise. I have contacted them numerous times via email and phone, with ZERO response from them. I issued complaints with the BBB and California Attorney General and they even refused to respond to them as well. I have documentation of being promised a refund by two employees of their company, yet nothing has been received. I am floored that a company of this size will refuse to respond to customers. DO NOT BUY FROM THEM - they may have cheap prices, but you will pay for that if you ever have a problem with the merchandise. They are the worst company to deal with ever!!!! Save yourself the hassle and buy somewhere else

I received a new vanity with marble top and inspected per the instructions. Went to install marble vanity top a month later and noticed that the top had a crack where holes were drilled for the faucet. This wasn't noticed on the initial inspection because someone tried to hide the crack with some putty. The company now states that because this was noticed after the delivery, they are no longer responsible. This was not a delivery issue and someone from the factory purposely tried to cover up the cracked marble. I sent pictures showing the crack with some filler in the crack to hide the crack. Bad overall experience.