Zee
Sometimes you hit that buy button a…
Sometimes you hit that buy button a little too quick! I so appreciate the quick and professional response by Jane on issuing a refund right away! It says a lot about a company when they are this responsive and friendly on issuing a refund!
Response from LuxmeryJun 17, 2024
Dear Zee, We hear you loud and clear! It happens to the best of us – sometimes that "add to cart" button gets a little too tempting! We're so glad Jane from our customer service team was able to assist you quickly and professionally with your refund request. We understand that changing your mind can happen, and we appreciate your business, even if it results in a return. At Luxmery, we value customer satisfaction above all else. Jane's responsiveness and friendly demeanor reflect our commitment to making every interaction positive, even when processing refunds. Thank you for recognizing Jane's efforts and for your understanding. We hope you'll consider giving Luxmery another chance in the future! Sincerely, The Luxmery Team