LuxmeryReviews of luxmery.com

Do NOT order from this company!!!! If you want to return something they make it an absolute nightmare. They only let you communicate through email. Still waiting on a return label! The bodysuits didn't do anything! Dont waste your time or money!

I have contacted them 3 times w/in a week following delivery of an item on 7/8/24. It is currently 7/15/24 and i have received no response from Customer Svc as they tell you will w/in 24-48 hrs. I have attempted to return w/in 30 window of time but it seems unlikely with their response rate.

I have emailed Luxmery and also used their chat service on the website FOUR times now about an issue and also to request a refund but have not heard back?? I don't know what else to do as I'm in the UK and the company is based in the USA.Infuriating. please help.

I purchased 2 bodysuits on a buy one get one free offer and a pair of leggings. They state they offer a refund if goods are not suitable and returned within 30 days. I tried on one of the bodysuits over my underwear for hygiene and they are useless, they do not offer the support and compression also the fastening on the crotch is so uncomfortable! I've emailed 5 times and no replies, they say they answer within 48 hours.....I left 5 days before sending the 2nd email! I'm now launching a dispute with PayPal to recover my money. Buyer beware!!!! Luxmery responded to my review here but still nobody from Customer Services has been in touch!

I bought some of these, they were to small, I wrote and explained and they immediately replied and refunded my order….i went to the next size and they fit however it felt like they were cutting circulation on my legs, again I wrote and explained and heard nothing back, wrote again, hear nothing, called was promised a call back within 24 hours, heard nothing and wrote back. This all started on May 24th and I STILL have yet to even get a response..I cannot wear these so I ended up filing a dispute with my credit card to get my money back….i was very hopeful after the first purchase and now I’ve lost all faith in this company.

Ordered two bodysuits, ordering a smaller size as recommended. These do not fit and I have emailed twice and messaged on FB, but get absolutely no response. Wasted £40 on bodysuits I can't use! Beware!! Since I left this review, I got a reply. What a surprise! They are arranging to send a larger size and have said to gift the others to someone else. Hopefully these will fit!

AVOID! At all costs. Item in itself is nothing special, you can buy something just as amazing at a local retail shops. If you do order something be aware that they will refuse to refund you, claiming that they don't give refunds for hygiene reasons (despite saying on their website that they do give refunds). But will then offer to send you another 'wonderful' bodysuit which if you don't like, then they will refund you. The customer service is terrible, they just ignore your emails. I do not recommend this company at all, and am disappointed in myself for using them. For the benefit of others, I will add on that since writing this review I have finally received a refund. But it came with a lot of hassle and a lot of unanswered emails. And to clarify what Britt said below - I was told 'that they can't offer refunds for hygiene purposes, but they are happy to offer me an exchange'. They change their statements all the time. I still advise others to buy their bodysuits from high street shops where you know where you stand with quality and customer rights.

Cheap product, not worth the money, my primark control pants are 10 times better! They are ignoring my refund requests, I have sent 5 emails asking for a refund and constantly ignored, but get bombarded with ‘offer’ emails from them. Do not buy from this company!