Galina B.
I did not receive my purchase within…
I did not receive my purchase within the specified time. and it still does not exist.
Response from LUX LAIRNov 10, 2020
The customer's order was shipped out to them the same day it was placed and a confirmation email with their FedEx tracking number #397500869878 was sent to them. However, the shipment was stopped by Russian customs, because the government is not allowing packages to be imported to private residences from most carriers at this time. Upon learning this, we reached out to the customer and offered to fully refund them or express mail them another package via USPS (the only carrier being accepted by Russia for private residences). The customer asked to have another package sent via USPS (ordinarily, we do not ship via USPS internationally) and so we gladly did - tracking#CJ454903804US. The customer confirmed receipt of the order and stated everything was now okay on 11/22/20. LUX LAIR is committed to doing whatever we can to ensure our customers are satisfied. We appreciate the customer's patience as we navigate logistical challenges during these unprecedent times.