Luxire.com Reviews | Read Customer Reviews of luxire.com

Luxire.com Reviews | Read Customer Reviews of luxire.com

Luxire.com reviews

163 approved reviews, newest moderated first

david B.
Feb 1, 2025
Shockingly bad customer service
Shockingly bad customer service. A gaslighting nightmare of a company. Avoid
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Daniel K.
Jan 29, 2025
Bad Customer Service.
Bad Customer Service. They don't return the money of returned products. Stay away. Edit: The amount for the second pants were never refunded. Check with your financial department. This is a lie. The pants that I ordered were not represented as custom-made on your website. For custom-Made products I would have to enter body measurements somewhere, which I didn't.
Response from Luxire.comJan 30, 2025
Hi Daniel, You ordered 2 custom made pants. As this was your first order, we made one and shipped to be sure that the fit is right before shipping the next. Before shipping, we discussed measurements with you. You wrote "Hi, my dress pants have a circumference of 37in and inseam of 31,5in.". You informed that they were too wide, we altered and shipped them back as per the new measurements you provided. We were willing to work with you to remake and get the fit right. You wanted to return these pants. As is stated on our website, custom made items cannot be returned for refund. To circumvent the policy you agreed to, you disputed the charge with your financial institutions. As you were unhappy with the fit, the amount paid for the second pants were promptly refunded.
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Steve
Jan 25, 2025
Lovely pair of trousers
Lovely pair of trousers - as it was my first order w/Luxire I ordered standard sizing, and the fit was darned near perfect. The cloth from Dugdale was the quality you'd expect from that mill and the workmanship was spot on. Turnaround time was I received my order in under two weeks.
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Michael R.
Jan 22, 2025
Repeat customer - very pleased
I have placed eight orders so far with Luxire for shirts and trousers. They offer the most detailed sizing and styling options I have encountered with a MTM service, their customer service is accommodating and responsive, their prices are very reasonable, and I have yet to encounter any serious quality issues with their product. I would confidently recommend them to anyone looking for an accessible, quality MTM service.
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Consumer
Jan 14, 2025
Truly dreadful customer experience. AVOID…
Luxire provide an affordable product but an horrendous customer service experience. They are inordinately slow and disjointed in responding to customer issues and have all but ghosted me after a terrible experience with a recent purchase. I am pretty furious with how I am being treated but nobody at luxire will respond or escalate the issue
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Scott W.
Dec 24, 2024
Super happy with this purchase
Super happy with this purchase. Great quality pants for a reasonable price. Will purchase again!
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L H.
Dec 13, 2024
perfect trouser as i wanted them with…
perfect trouser as i wanted them with an excellent durable fabric. really great value for the price. just Excellent !
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HH
Nov 2, 2024
Top notch service for the connoisseur
Luxire.com is a reliable tailoring service. They stricly follow provided measurements and do excellent crafting up to expectation.
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