Luxire.comReviews of luxire.com

Very bad experience. They didn’t do proper tailoring and their response time through mail is too late . Ordered more than ten items . Regretting now

Received pants in a totally wrong size, sent them pictures of the pants i had measured twice, no response since May. Never again, lesson learned. Order #69346

Have yet to receive shipment details after I ordered 8 days ago

Ordered a pair of MTM trousers that came in too narrow in the legs. After multiple emails asking for suggestions to measurement alterations so I could order another pair, I was met with no response. They only care for your money and there is no after sale support.

I received an item that was the wrong size. This was no big deal, it happens with a line of clothes that may be new to a customer, where the fit of the clothes may be unfamiliar from an online order. There was nothing else wrong with the item. However, when I looked up the instructions on their website for how to return the item, a number was provided so I called. The man who answered the phone sounded miserable, as if he was irritated that he would have to stoop so low as to answer a customer service phone line. So, just a heads up for others: the website states that you can call the "customer service number" (if you want to call it that...) but the reality, as the unpleasant man impatiently stated, is that: "you have to call the number so that you can be TOLD to send an email...." Ok...I'll never order from this company again, just based on that lack of courtesy.

Shockingly bad customer service. A gaslighting nightmare of a company. Avoid

Bad Customer Service. They don't return the money of returned products. Stay away. Edit: The amount for the second pants were never refunded. Check with your financial department. This is a lie. The pants that I ordered were not represented as custom-made on your website. For custom-Made products I would have to enter body measurements somewhere, which I didn't.

Luxire provide an affordable product but an horrendous customer service experience. They are inordinately slow and disjointed in responding to customer issues and have all but ghosted me after a terrible experience with a recent purchase. I am pretty furious with how I am being treated but nobody at luxire will respond or escalate the issue