Linda K.
Not happy at all upset…I bought a LV…
Not happy at all upset…I bought a LV bag and I was so happy it was very cold when I received it and when I finally got to use it I put all my stuff in the bag later that day I took my mask out of the bag to use said omg what is that smell… then I smelled inside the bag and now I noticed there’s a strong meldew odor inside the bag very strong my husband got me this bag for Valentine’s Day I’m so hurt because I know he was so happy to get me this bag it was a lot of money for him to get for me and I was very very grateful for it but now I don’t know what to do because it smells really bad I don’t understand how this bag was checked off as a good bag
Response from LuxcellentFeb 28, 2022
Hello Linda, thanks for taking the time to write a review and every review is important to us because we aim to provide the best customer experience! However, after checking with our operation team, we couldn't locate any order under your name. Can you please confirm it is indeed a purchase from us? Please feel free to reach out to us to get it resolved if it is a genuine order with us! Thank you.