Annie C.
They will make false claims about bags
I didn't want to have to take all the time to write this, but here we go. I bought a Birkin from Luxcellent on an app called Whatnot that the owner said he "guaranteed" could be fixed by Hermes. He 100% guaranteed it and said this over and over again during the auction. I sent the bag to Hermes the week I got it and because of their long turn around times, I am only just getting the news now that the bag is not repairable. I wrote the app about my issue and they said they could not help because my issue is outside of the return window. I wrote Luxcellent and they said they can consign the bag for me, which obviously is not a guarantee that I will receive my money back. It feels like the owner made promises that were not true, knew the turn around time would be very lengthy and therefore he would not be responsible by the app's rules, and therefore, could get away with driving the price as high as possible by making false claims without having to take responsibility later. Offering to consign my bag is not a gaurantee of my money back. I would not have bid as high as I did if I had known that Hermes would not service this bag, and so the owner should've figured that out for himself before guaranteeing it could 100% be fixed by Hermes.
Response from LuxcellentOct 18, 2024
Hello. We understand you purchased a Hermes birkin bag and Hermes spa did not repair it because you did not have this bag under your profile since you purchased from us. However, we provided you a certificate of authenticity from Real Authentication to prove it's authentic. And, it is a well-known information that Hermes spa will just destroy the bag if it's fake. And the fact was that Hermes spa returned the bag to you and told you that they simply cannot repair the bag has nothing to do with the authenticity. We also offered you the option to send the bag back to us as a consignment and she didn't even bother to ask how much we will net her from consignment but started leaving 1-star review without trying to resolve the issue. This buyer just edited her review because her previous review was a defamation by claiming we sell fakes without proof just trying to get us to "refund" her. Her intention to "pay less" for her birkin bag by asking for a partial refund now is obvious. She could have just consign the bag back with us and we are happy to offer her the same amount net but she didn't even bother to ask how much we can offer but leaving 1-star review everywhere trying to spread untrue messages until we reply and she changes her reviews again to make sure her untrue and defamation messages did not get reported. If she's really concerned about this bag, she could simply ask us to buy back the bag by requesting to net the same amount via consignment or even buyback. Instead, she asked for a "partial refund." Please feel free to review both of our messages and we will let everyone know again if this buyer "edits" her message to make her look like she's right to get partial refund just because she now wants to pay less for her birkin bag.