LuvwinReviews of luvwin.com

I ordered 2 wigs from this company. They took forever to arrive. LUVWIN74712966. Both wigs have a pungent smell that’s unbearable. One of the wigs looks like lice is throughout the hair. The hair is very dry and brittle. I contacted this company with my complaints. No one has responded. I can not believe that a company would send a customer wigs that smell and look like this. I want my money back. I have a picture of the one with white nastyness running throughout the wig.

Color was salt and pepper with shades of brown/champagne...not worth the price and after reading the customer service issues ...wont purchase from this company again

Beautiful wig! Super easy to install! Definitely beginner friendly! The perfect on the go wig! This is a great Christmas gift!!!!

I paid for a wig on Sept 8,2025 and I didn't get it until mid Oct. When it was received it was not what I asked for I paid for a 16 inch curly wig and I received an 8 inch wig that looked awful. My intention was to return and have them refund my money. After some back and forth and lots of pictures on my end we settled that I would do an exchange and pay the cost difference not a problem. Next issue they wanted me to cover the cost of sending the wig back to them. I was not doing that as the problem with the wig was on their end. They are located in China so it was agreed that if I sent the wig to a U.S location and covered that cost they would issue me a refund for the shipping cost upon receipt from the post office. The cost was $9.75 they received the wig on Oct 27th and it still took me almost 2 1/2 weeks for them to issue me a refund. To me this is bad business and unacceptable. Granted usually the quality of the wigs is good this time it wasn't and it was one of my worse experience trying to get them to accept the wig back and pay for shipping and refund my shipping cost in a timely manner. The whole experience was a nightmare with countless emails, excuse and delays.

The hair is soft and very good quality, I was happy with the lace as it was easy to blend on skin even with no glue applied . I highly recommend the hair

I ordered a wig from Luvwin and became a very disappointed and dissatisfied no longer customer. The wig did not arrive as advertised. The hair was brittle and hard. They refused a refund even though th e product was going to be returned in the same condition it was received. I will never order another product from them. I had to cancel my card to keep them from continuing to receive monies on a product that I was utterly dissatisfied with. My husband was just as dissatisfied as I was. Halloween wouldn't have done it any justice!!!

I love the communication and fast response. There wigs are really beautiful and natural looking.

Terrible Experience! Still waiting on refund after 3 months. Wrong wig sent and then the replacement was sent to the wrong address. Still waiting!