Customer
They don't stand behind their product
Bought a Luux bag for my daughter who is a travel nurse last November, these bags are not cheap. she has used this bag 4 times. On her last trip the zipper broke when she got to the airport. I contacted the company and they said they could not replace or repair the bag. In short I was SOL, that they would help me purchase another bag if I wanted. RealIy?! I will be returning the bag I bought for my other daughter if this is how they stand behind their product.



