Luosh USALuosh USA manufactures face masks and N95 respirators in our Marietta, GA plant. Our products are produced using domestic materials made in the USA. We are a family-owned and operated business.
Luosh USA (luoshusa.com) has 860 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Amani A.
I purchased face masks on 03/02/22 and the money has been taken out of my account but I have yet to receive a confirmation email or tracking number. I reached out to Luosh via email twice with no response and via phone twice (I left voicemails) with no response. This is definitely unacceptable to have such poor customer service and I’m at the point where I’m most likely going to have to take it up with my bank.
Maria C.
I was really disappointed in these masks. I was trying so hard to purchase masks made in the USA, even if they were more expensive and took longer to get to me. Those factors were not an issue and the look of them is fine and the quality is good. The problem is that they smell absolutely terrible. I don't know why - we have tried opening the packages to let them air out but that only helps a little. When you are wearing the mask the smell is unbearable.
Response from Luosh USADec 14, 2021
Hi Maria, We are so sorry about the issue you have with our masks. Our masks don't usually have smell, we don't know why this happened. We called you and left you a message. We will get this issue resolved for you. thank you!
Tanya J.
There were no nose wires in any of the masks that came in my shipment despite my specific order and despite the label on the box. I emailed a complaint immediately and requested a correct order but have heard nothing after a week. Terrible product and service
Randall M.
Normally very good, but this time did not get an order and have not been updated about the status or any issues.
New U.
Doesn't fit properly and even after crossing the earlobes, it is still loose! My face is a larger face for reference.Material is stiff and uncomfortable when worn. Very disappointed and now have to pay for yet another batch of masks from another distributor.
Dan X.
The online description of product is surgery and medical mask. But It’s actually a general mask, useless for us
M Jane A.
These masks are good quality, but huge! They will fit men well, and women with wide faces. But they dont fit me at all, though I am 5ft 9. Too much filter fabric to tuck it to improve the fit.
Chris B.
I have not received this package yet. The email I got said it was sent out on December 2, which was 7 days ago. Standard first class mail takes 3 to 4 days form your location to Washington State. When I try to track the package, the USPS is telling me the package is "Not Trackable". Where is my package?
Response from Luosh USADec 10, 2020
Hi Chris, thanks for letting us know that you had a delivery issue. As we just discussed, we are happy to expedite a replacement box to you. Look for an email shortly with your new tracking number. We're always here for you if you have any issues or concerns- just let us know.
