LunyaReviews of lunya.co

LUNYB IS A JOKE, THEY HAVE NO PROBLEM TAKING YOUR MONEY, BUT WHEN YOU VERIFY TO GET IN THE SITE DASHBOARD….HMMM IT CONVENIENTLY DOESN'T WORK. I WOULDNT TRUST THEM WITH ANYTHING ….SCAMMERS

Terrible customer service. I have ordered from Lunya many times and like their pajamas and sleep eye masks. However, my recent order was delivered to the wrong address via USPS and despite this they keep insisting I file a police report for a missing package. I contacted my local police and they said there is nothing they can really do for a package that was delivered to the wrong address. Then if Lunya is really insisting on it, then I would have to come into the station personally during working hours (meaning I would have to take off work) to file a report. Yet it is more of a formality since even USPS themselves admitted it was likely delivered to the wrong house in the neighboring area due to the way the houses are marked on the road here.

I never imagined I would be writing a negative review about Lunya because, until this experience, I genuinely loved the brand. Since 2021, I have purchased approximately 10 washable silk pajama sets, investing well over $2,200 because I believed I was buying luxury sleepwear made to last. I have always taken exceptional care of these garments. Every set has been washed on the delicate cycle, inside mesh laundry bags, using detergent specifically designed for delicate fabrics. They have never been placed in a dryer and have always been air-dried. Despite this, three different pairs of silk pants have all developed the exact same waistband seam failure in exactly the same location, while the rest of each garment remains in excellent condition. To me, this is not normal wear and tear. It appears to be a recurring construction issue. I spent weeks working with Customer Service, providing photographs, purchase history, care labels, and detailed explanations. Instead of investigating why multiple garments purchased over several years failed in the exact same way, every response focused only on the fact that the products were outside their 1.5-year warranty period. The only solution offered was a 20% discount to purchase more products. As someone who has invested more than $2,200 in Lunya, I found that response incredibly disappointing. My concern isn't only about the three damaged pairs—it is also about the seven additional silk sets I still own. If several garments have already failed in exactly the same place, I have little confidence that the remaining ones won't eventually experience the same issue. What disappointed me most was not simply the denial of my request—it was the complete lack of acknowledgment that multiple garments purchased years apart all failed identically. Luxury brands should stand behind their products and value loyal customers when recurring quality concerns are raised. I sincerely hope Lunya reviews its manufacturing quality and how it handles long-term customers because, despite loving these pajamas, I can no longer recommend investing in them based on my experience.

I ordered a dress from this online shop that all the influencers on TikTok are promoting. However, I received a different dress. The seller is not responding. I threw the dress away and the money is gone. Also, this model is no longer available online. The seller is a scammer.

Customer Service is horrendous, they do not answer emails timely and I paid for expedited shipping and it took 5 days. They refused to refund the shipping.

I actually love the way their silk pajamas feel but I wish they were better quality for the price. Three pairs of my bottoms fell apart at the seams. Customer service did not help to resolve this issue.

Cut up by a lunya van in a disgraceful manner, almost caused an accident. Do not buy from them.

The only thing my wife asked for for Christmas this year was an upgrade to her sleepwear. I chose to give her a Lunya gift card and as a thank you, Lunya sent her a "Cozy Cotton Silk Pocket Henley" with TWO STAINS on it. She also ordered 2 pairs of "Organic Cotton Socks" and only got sent one. What a joke.