LunyaReviews of lunya.co

Lunya was the worst gimmic I bought into $$$. Better off buying target silk Pjs!!

Horrible horrible horrible company. I ordered January 8, 2021 and after 3 weeks of my shipping status saying “in transit” I tried calling them. Nope. No company phone number. Sent an email and all they replied with was the same tracking number I received the day after I ordered.. that has been showing in transit fir 3 weeks. They could not have cared less. No offer to call the shipping company or offer a refund or much of anything except to say...”shipping is delayed due to Covid”. Ok. So I waited another 2 weeks...still nothing. Then...(thank goodness I paid with PayPal) I started a claim with them and they said Lunya had 30 days to respond. Lunya waited until day 29 to respond to my request for full refund and issued it. No apology, no explanation. BUYER BEWARE!!

I've made several online purchases, all with good luck. I'm a Canadian customer. My last purchase is a disaster, so far. They created a shipping label 10 days ago but haven't handed the package to DHL. Customer service initially responded telling me there isn't a problem and to come back to shop some more...I haven't been able to reach anyone in customer service for a week now. Terrible service. I will have to file a case with PayPal, unfortunately.

Do not order from this company. Terrible customer service. No phone number listed. Retail location in CA permanently closed. Unable to get a response on when my items will arrive and I was already fully charged for and have not received the items.

If I'd be paid for it, I'd write nice things about Lunya too. The truth is that I fell for these nice articles and gifted my wife a $250 PJ. Yes, that's the regular price. Then my wife made me face my stupidity. Not only it's more than 10 fold expensive than the realistic price tag, it's also not for a wife to sleep in it, but for a girl trying to impress her first date. Besides, it is not practical at all. And my biggest pain point of all: it is not returnable.

I would score zero if there's an option to do so. My shipment has not been delivered yet, a week after the scheduled delivery date, and Lunya hasn't responded to my inquiry. I paid more than $200, received nothing, no items, no refund, and there's no customer service available at all. Don't buy from them. You cannot reach them even if your order is lost.

Would put a zero if I could as my item was unfit for use and there are no exchanges or refunds 'apparently' DO NOT ORDER

I was disappointed in Lunya before I even received my order. I needed to contact them in order to learn when my order had shipped and was forced to call FedEx a few times because the package required a signature. I was excited about my Siro Pocket Leggings and spent more than I usually would. However they are extremely unflattering. They are cut in such a way that the fabric pleats around the crotch and makes it appear as if I'm wearing a codpiece. The pockets mean that there is an unattractive seam around my stomach. And the quality is not great. They began to pill between the thighs after one wear. After three wears, stitching started coming loose around the waist and ankle hems. Avoid.