LuneeclatfashionReviews of luneeclatfashion.com

The dresses are great!

The Dress is beautiful and looks exactly as it is on the website. The colour is lovely too!

I ordered a dress on 4/16/25. Received it on 4/23/25 and tried multiple times to initiate a return. 1. I was told I could keep the dress and get a 50% refund. 2. Keep the dress and get 100% store credit. Then they sent an email telling me to pay for return shipping $10 per item then they would refund me. I told them I was not giving them anymore money and they could deal directly with my credit card company because at that point I had already filed a report with the FTC and with my credit card company. After that- they sent me a prepaid shipping label but I had to take a picture showing it was delivered. After that on May 8- they gave me a full refund. This was the worst customer experience! Dear Leslie Moore, We have now created a return label for you. You simply need to bring this label to your nearest drop-off point to return the item. We truly hope to have the opportunity to serve you again in the future and are committed to providing you with a better experience next time. Return Requirements: The item must be unworn, unwashed, and free from makeup stains, deodorant, perfume, or any damage. All original inner garment tags (such as hangtags) must be attached. Please note that our warehouse will perform a quality inspection. If the item fails to meet these standards, we may be unable to process the return. We appreciate your understanding on this matter. Also, as this is a personally returned parcel, we do not have the ability to track or monitor the shipping progress on our end. Once your package has been delivered to our warehouse, kindly email us with your order number or a screenshot confirming delivery. This will help us locate your return quickly and proceed with the refund after verification with the warehouse. Thank you once again, and we look forward to serving you better in the future. Warm regards, Lune Éclat Fashion Customer Support Team

It's another scam site, with shit quality dresses, not like on the picture, and no refund

Me ha llegado el vestido. Pero lo he recibido con una tara. Esta descosido y le han caído unas bolitas. Se ve un trozo vacío y diferente que no me gusta. Me he puesto en contacto con ellos de diferentes maneras pero no contestan a nada. Ahora no puedo utilizarlo. Un desastre. He confiando con quien no debía.

I have contacted them for a return but I am not getting any reply. This is a scam website. Do not purchase from them. The dress are not like in the picture. Edited, company has come back to me and refunded me 70% of the total and allow me to keep the dresses. I will get the dress fixed now. I am happy.

This is a scam website. The merchandise is not the same as pictured online. I am in the process of trying to return a dress I received 5 days ago but they will not respond to my emails. They first offered to refund half of what I paid or a 100% store credit. I refused and requested a full refund per their policy. They will not. Do noy buy from here. They are a scam site!

The customer service was absolutely lovely I had mistakenly provided the wrong address, and they still managed to resend the order free of charge and in perfect time. I have no words to describe my gratitude. Thank you so much!