Lunchbox TechnologiesReviews of lunchbox.io

I had a positive experience with Lunchbox. Their platform has significantly streamlined our operations, and I must highlight the exceptional support provided by Mark Robert Turner. Mark’s dedication and expertise were evident throughout our collaboration. His prompt responses and thorough assistance ensured that our setup was seamless and efficient. I appreciated him picking up my calls at 6PM PST even thought I believe he's 3 hours ahead. so it's like 9PM for him. If you’re considering Lunchbox for your business needs, rest assured that you’ll be in great hands with Mark.

Mark Turner is very knowledgeable in toast x lunchbox integration and more! He’s been able to find solutions with anything I come up with. Amazing guy!

Bryce is very responsive to our questions and always goes above and beyond to provide the best support.

Lunchbox team has been a great partner and an influential advisor to Teaspoon’s technology transformation. Mark & Bryce has been giving us valuable support and attention that made our roll out smooth and efficient.

Every interaction over the past year with Mark Turner has been absolutely helpful, learning/understanding based for all parties, and solution oriented. He always gets to the bottom of the issue/s at hand, leaning on all resources necessary, which as a restaurant partner is what we need/expect, means lost revenue is low or minimal, allowing us to service our hungry guests. He takes the little extra time required to make sure the resolution is satisfactory and our platforms are fully functioning. Case in point from yesterday, he had 3 different conference calls with myself, our onboarding team and third party vendors to get integrations working at our 8th location and loyalty configured correctly brand-wide. He also shared valuable information about menu tags and why they are important for sales growth in the digital age. Mark’s knowledge of lunchbox and its inner workings has been an invaluable resource for us during our challenging rollout. You need many more Marks! He’s a class act.

Kate has been a major help in directing our team in getting the development and rollout of our loyalty program complete!

After using Lunchbox Essentials for the past two years and being mostly happy with the service (despite constant issues with order notifications not being sent) - Lunchbox unceremoniously pulled the plug on their Essentials product THE SAME DAY as notifying their users. No warning, no time to look for alternatives, not even an offer to upgrade to their Enterprise product. Our store page went dead in the middle of the week and we had to rush to set up a replacement. HUGE red flag, do not do business with this company!

I would give zero stars if I could. If you are thinking about using Lunchbox for mobile app development for your business let me save you the hassle and the time. Don’t do it! Research and look elsewhere. We started with them almost 2 years ago for our business and it has been nothing but technical issues and difficulties since the inception of our start with Lunchbox technologies or lack their of. Number one half of the features they initially sold us were not available upon inception, like SMS notifications, and various customer loyalty features, and they are huge on over promising and underperforming. They have gone through various staff transitions so we constantly had to start over for ground zero with new account representatives which should have been the first red flag that they have a very high internal staff turnover rate and they can’t seem to keep employees, but once again we just considered that an industry trend and over looked it. After 2 years of frustration and numerous documented complaints with their services we requested to cancel services since they can’t seem to get their products right and they decided to auto renew our contract for another year even though we are extremely dissatisfied with their services and hit us with a huge fine to cancel. Please business owners beware this company is about a money grab and they will try to lock you in, take your money over promise and under deliver and it will cause you more time and hassle than add value. Unless you plan to hire a dedicated lunchbox technical support person to work daily on their issues (like we essentially had to do which cost us even more time and money) don’t waste your time seek out another mobile app company.