Luna FurnitureReviews of lunafurn.com

It took too long to get the furniture because of delays on delivery to warehouse

*Update, I did finally get my refund but only after they tried to push yet another set on me, again, that I didn't want, knowing I simply wanted a refund. I again had to insist on my refund. I did check spam and junk and no emails EVER came. When it wasn't in stock and I said refund all the same day, it should have been handled the same day. They could have cancelled the transaction. I upped our star rating from 1 to 4 because I feel like they shouldn't have been selling something they don't have, can't get, and the refund process took well over a week of back and forth while I'm needing furniture and my money back. It delayed me. I did get my refund but not without nagging me to buy something else. I was going to leave a 3 but when they responded they were at least nice and I did ultimately get my refund. Just be aware things are not all sunshine and roses. original post- I will absolutely change this when I get a refund. I don't know why it has to come this to do the right thing but here we are. My next step is calling police. I verified on Trustpilot they had good ratings. I bought an advertised living room set and paid in full. Hours later Ryan contacted me through text saying it was unavailable and could not be fulfilled but I could pick something else. I did not want anything else so I said please cancel and refund my money. It went silent. Hours later I tried to call where I got nothing but on hold until after 15 minutes of waiting I left a message. 2 days later no follow up to that call or message. Ryan sent a message some point that I would get a confirmation of the cancellation yet 2 days later no confirmation of the cancellation. My order is now deleted from their system but they still are holding my money. I have sent 3 emails all of which have gone unresponded to as well. They are still holding my money for furniture they can't fulfill. I don't know why. I need to buy something ELSE from SOMEONE ELSE because they have no other selections I want right now. I need something sooner than later and every day they hold my money for no valid reason at this point puts me off later and later. I had hoped to have good experiences like others but they just had to hold money eternally. I don't care if it is one day (it's not) when I said to cancel because YOU COULDN'T fulfill it then simply refund it then we could have saved a poor review.

Happy with furniture! I thought the White Glove delivery was lacking! Styrofoam particles left all over floor mattresses not placed on bed frame.

It was good just took longer than what I was told to get here. I was told 3 weeks but it took 6

The furniture was exactly what i ordered. The process was really easy. The only thing i wished was that they had 2 drivers to help put in the house. But other than that it was great

It was good enough. I paid for it to be placed inside the door. Seems like the piece could have been brought into the designated room 10’ away without having to pay and extra $100 fee tacked on. It would have been so helpful. I didn’t pay the extra cost on the principle of the idea. A bit ridiculous on your end.