LunafideReviews of lunafide.com

Ordered leggings a month ago- from LUNAFIDE company -They never shipped them but charged me & kept promising they would be shipped etc- all lies -they told me there was no way to cancel and refund my order- I had to open up a claim against them on FB and was then refunded promptly. Shady characters and not to be trusted.

First off, company advertises 15-20 business days for crafting. I placed my order Feb 1 2023. By March 19th, it still hadn't been shipped, and customer service was refusing to give me any updates about where my order was and refused to refund my order. I had to open a PayPal case to get my money back and did thankfully. There have been numerous complaints about this company throughout social media and BBB. STAY AWAY from this shady company.

SUPER SLOW SHIPPING & PRODUCTION TIME! Be ready to wait at least 1+ months or longer to get your product. They do not work any faster than that. A month later and I am still waiting for my product.

I originally gave 5 stars when I first received my constellations blanket but a couple of months down the road and the condition of the material is awful! It’s frayed at every seam possible and for the cost it is not worth it at all! You get better quality at the knock off market!

Complete chop shop; Lunafide needs to be put out of business! NOTHING looks like their pictures, and customer service is HORRIBLE!! China BS, zero quality, RUN FAR AND FAST!!

This is the worst company I've had the misfortune to order from. They claim their products are made in America, but they're clearly made in a Chinese sweat shop by people who don't know how to sew or follow a pattern. I ordered one shirt and a hoodie and the hoodie came in with the waist band sewn upside down. Since it was a Christmas present it was unopened and they would not exchange it. "Bella" gave me a 25% off coupon. I ordered two more T-shirts, thinking "well, maybe it was just a fluke". Nope! The left and right sleeves are switched on one of the shirts. I will NEVER order from these people again. Garbage claimed to be made in the USA.

I placed a order on Jan.3 2023. I knew the process of waiting for the order to ship out (not counting the weekends or the mlk holiday). I waited until the end of January to send a email for tracking purposes to see the progress made on the item (Fenrir robe). I was told the robe was having finishing touches put on it, which is understandable. A few days go by, (not including weekends) and still no shipping date or information sent. So I emailed them again. For 1 week I had no answer. Second week came around and Bella emailed me saying they received a massive order swamp. I asked her what does this have to do with my order, which she claimed in email previous weeks ago, was almost done. She apologized and said she would escalate my order. Few days go by and nothing. So I emailed them again, and Bella said she didn’t know what stage my order was in despite telling me two emails back her crafting team was sending her real time updates of my order and they were supposedly cc’ing her manager/supervisor as well. Now I’m thoroughly upset because 1.) it takes 10 business days to craft a simple robe per their own website, 2.) I have ordered cloaks during the pandemic and received the orders in less than a month and a ultra cloak and received it before Christmas despite placing the order in the middle of December 2022. Had I not emailed about my order I wouldn’t have known anything nor would they have emailed me to keep me updated with my order. Went out in a limb and purchased a robe that’s over 100 dollars only to be lied to repeatedly. I’ll never purchase another thread from this store or site of whatever it is.

Do not be a person who needs customer service. They will not help you. I ordered a gift for my dad during the Christmas season as the site said it would be done being made in two weeks. Then when those two weeks were up i had still received no update on the state of my gift. Then after another couple days i inquired if maybe those two weeks were business days or not and i was then told it was 20 days .After a month and some they finally sent it off. I didn't realize untill it was too late that they sent it to the wrong adress. After noticing it i tried to get the post office to hold it or redirect it but Lunafide had to do that. When i tried to reach out to lunafide i was met with screenshots of policy and shoved off. I will never order from a place that so thoroughly doesnt care about a disappointed customer who they ruined a Christmas of.