Dawn P.
Lost package No Help
I ordered and received a tracking no. For FedEx - it says it delivered it today, which it did not. I can’t create a case with FedEx because of an incorrect address. Lumuwala needs to contact FedEx and see what happened, They don’t seem to be understanding that there is nothing I can do on my end to resolve this. At this point I would not recommend ordering from them unless they sort out their customer support issue.
Response from LumuwalaMay 10, 2026
Hi Dawn, You've laid out exactly what's wrong. When the carrier's record of the address doesn't match yours, you can't file the claim as the recipient. Only the shipper can open that case. That's us, and it should not have taken multiple back-and-forths for our team to figure that out. Email [email protected] and reference this review. I'll open the FedEx case from our side with shipper credentials, request the proof of delivery and GPS scan, and stay on it until we have a real answer from them. Your refund or replacement, I'll handle separately so you aren't waiting on the courier's timeline. The review is fair, Samantha Lumuwala Customer Care Team 💜