Lumity USReviews of lumitylife.com

Response from Lumity USNov 4, 2025

Dear Ramona, Thank you for taking the time to share your feedback with us. We are so sorry to learn that you received a set of bottles with your refill order, unfortunately this was a system error and we do apologise for the inconvenience this has caused you. Your ongoing subscription is active for refill pouches only, but our team have reached out directly and will be happy to help if there is anything further we can do to improve your experience. Warm regards, Lumity Client Care

Response from Lumity USOct 24, 2025

Dear Suzanne, Thank you so much for taking the time to leave us a positive review. We truly appreciate your kind words and your support! We are delighted to hear that you had such a great experience with the Morning & Night supplement. Your feedback motivates us to continue providing exceptional service to the #LumityCollective! It’s wonderful you're happy with the efficacy of the supplement and how its supporting healthy ageing. We're always striving to improve, and your feedback is invaluable in helping us achieve that goal. Warm regards, Lumity Client Care

Response from Lumity USSep 11, 2025

Dear Pati, We are thrilled to hear that you’re already starting to feel incrementally better, and we’re hopeful you’ll see further benefits as you continue. As our supplements are designed to work at a cellular level, results can take a little time. As shown in our independent clinical trial, 84% of participants reported increased energy and better sleep, and 92% noticed improvements in skin, hair, and nails after 12 weeks of consistent use. You can learn more about the science behind Lumity here: https://lumitylife.com/pages/the-science Please don’t hesitate to reach out to us directly if you’d like to share more about your journey or if we can support you in any way. Our Client Care team can be reached at [email protected] or on 1-800-311-6449. Warm regards, Lumity Client Care

Response from Lumity USSep 10, 2025

Hi Kbrewer, Thank you for taking the time to leave your review. We do apologise for any confusion or frustration there has been, it would appear that you are not receiving our teams emails. Please be assured that you do not have any active subscriptions on the account associated to this email address and have not been charged anything following your first order placed on the website. As our Client Care team are based in the UK, we cover our phoneline from 9am-5pm GMT. Following your voicemail and email on 25th August, our team responded via email as requested on 26th August, and sent a further follow up email on 27th August. We had hoped that your call with Olivia earlier today was reassurance that your subscription had been cancelled since 26th August, but please do not hesitate to reach out to us if you have any further questions. Warm regards, Lumity Client Care

Response from Lumity USSep 3, 2025

Hi Temi, Thanks for taking the time to share your review. At Lumity, we always strive for an excellent level of service, and we are sorry that you have not been satisfied on this occasion. All of your communication has been promptly responded to, but as we had not heard from you, we were unaware that you had sent your return. It is most unfortunate that your return went missing, but as soon as you alerted us to this on Monday, we investigated and confirmed we could process a refund based on your proof of postage. We cannot always prevent things from going wrong, and some situations are out of our hands, but we do pride ourselves on always working with our customers to provide prompt resolutions as soon as something is brought to our attention. Please do not hesitate to reach out directly if there is anything further we could assist you with. Warm regards, Lumity Client Care

Response from Lumity USJul 31, 2025

Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear that you had a disrupted night — that’s never the kind of start we hope anyone has to their Lumity journey. There’s nothing in our Morning & Night supplements that is known to cause these effects, and this is not something that has been reported by other customers. We’d really appreciate the opportunity to learn more and support you directly. As we don’t have any customer details linked to this review, please reach out to our Client Care team directly on 1-800-311-6449 or [email protected] with your order information. Warm regards Lumity Client Care