LUMIQ® is committed to revolutionizing hydration while addressing the critical need to reduce plastic waste. Our mission is to make hydrogen water accessible worldwide, providing a smarter way to stay hydrated. Designed for optimal performance, our hydrogen water bottles support cellular health, enhance energy levels, and combat oxidative stress. Through continuous innovation, we strive to transform hydrogen water from a luxury into an essential part of everyday wellness
LUMIQ (lumiqbottle.com) has 64 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Also known as
lumiqbottle.com
Website
lumiqbottle.com
Category
Personal Care
Location
Dover, Delaware
Listed on Five Star Index
2026
About these reviews
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The company replied to 27% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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wish i could give this company a 0 star. ordered 2 lumiq ultra they claim it gives you 8000 ppm. am a trust but verify kind of person. tried 2 different tests the blue drop and the test pen both of them showed 1400 ppm on both of the bottles which is not what i paid for. after contacting the company they told me since i opened and used the product literally for only 1 day it could not be returned. shame on me for not reading the return policy. but thank god i paid with amex so now i will dispute the charges with amex
Response from LUMIQDec 30, 2024
I’m truly sorry to hear about your frustration with your bottle and the experience you've had with us. As a small business, we take customer feedback very seriously and want to make things right.
We want to clarify that our return policy does allow for returns, even if the product has been used, provided the unit is defective or not performing as expected. If you believe there is an issue with the hydrogen concentration or any other aspect of the product, please reach out to us so we can guide you through returning the bottles. Once we receive them, we will be happy to either offer a refund or send a replacement, depending on your preference.
Your satisfaction is very important to us, and we’re here to assist you in any way we can. Thank you for your understanding, and we look forward to making this right for you.
SE
Sean
BUYERS BEWARE
BUYERS BEWARE! I bought 3 Lumiq 2.0 bottles which is supposed to produce 4000 PPB after the 24-minute cycle. This bottle does NOT do what it claims!! They only produce 1500 PPB after the 24 minute cycle
They will NOT admit to false claims or return the bottles. This is a long review but worth reading.
I am not a beginner to hydrogen water, me and my kids have been using a cheaper brand for about 1 year. We enjoy using these, after seeing many adds on facebook for the Lumiq 2.0 I decided to purchase 3 of them for $259. The adds and the website claim that the 2.0 produces 4000 PPB of hydrogen. My cheaper ones which I paid $50 for produce 1100 PPB of hydrogen after 6 minutes so I was excited about the upgrade.
I received the bottles 2 weeks after I ordered them and immediately set them up by following the instructions on the manual. After 24 hours they were ready for use so I ran the 24 minute cycle on all 3 bottles and then tested them with my hydrogen water tester and all 3 came in at around the 1500 PPB mark. I ran the Cycle and tested all 3 bottles multiple times and had the same results.
I messaged the company informing them that they have false claims on there adds and on the pamphlet that comes with the bottle. They responded that my tester was not accurate and I need to use the MIZ Blue drops as a testing measure. So I went out and bought the blue drops for $20 and ran the test again on all 3 bottles and now I come up with 1400 PPB, so less then my other tester.
I message the company and told them my results had even less Hydrogen and I now ask for my money back. They respond that they now want to see a video on me testing the bottle and send it to them. I responded that I should not have to do that and I want my money back, they said again that they need to see the video.
So I run the 24 minute cycle and record the testing portion only, showing 1400 PPB on the blue drops and the 1500 PPB with my other original tester. Now they respond that they now want a video of me running the full 24 minute cycle and the tests on all 3 bottles on the same video. So they want me to take an hour and a half long video and send it to them.
I inform them that I just want my money back and again they said that we need to see the hour and a half video.
I have went back and forth with this company about the video request, stating that I think it is ridiculous that a company would request a customer to do this. Obviously this is a stupid request and they have NO intensions on returning my money.
I have now contacted the BBB and hit the review boards so other consumers do not get scammed by this company.
So again, buyers beware that the product does not do as is claims and if you buy from this company you will not get your money back regardless.
Response from LUMIQJan 12, 2025
Thank you for sharing your feedback. We are sorry to hear about your concerns and would like to address them directly.
The LUMIQ™ 2.0 is designed to produce up to 4000 ppb of hydrogen, and we understand how important it is for the product to meet expectations. Testing results can vary based on several factors, including water quality and testing methods. MIZ Blue Drops, while reliable, need to be used with precision to ensure accurate readings.
To help resolve your concerns, we requested video proof to verify the performance of the bottles. While three bottles were purchased, only one bottle was shown during the testing process. Once full video proof is provided, we are happy to proceed with a replacement. Alternatively, you are always welcome to return the bottles in full for a complete refund.
In this case, we did not receive the bottles back; however, you have already received your payment. We are committed to providing a fair and transparent resolution process and encourage customers to utilize our return or replacement options if issues arise.
Your satisfaction remains our priority, and we’re here to assist further if needed. Please don’t hesitate to reach out if you have additional questions or concerns.
JP
John P.
They are not transparent
They are not transparent. They do not correspond well with customers.
This is “manufactured” in China and shipped from China. They do not put that in their shipping details or manufacturing details.
They are terrible with shipping details.
I Understand many things we use every day is from China but the fact they do not list it makes this company super shady.
I hope moving forward they have more transparent practices.
Hope this is helpful 🤷♂️
I have photos to also back up my point
Response from LUMIQJan 13, 2025
Thank you for sharing your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to address them.
LUMIQ is proud to be a US-based company committed to delivering premium, innovative products. Our hydrogen water bottles are carefully designed in the United States, with components crafted in collaboration with trusted partners worldwide, including the US and Korea. Manufacturing is carried out in China under rigorous quality control to ensure the highest standards and affordability.
To provide the best shipping times during periods of high demand, some orders may be dispatched directly from our warehouse. We are continually working to improve our communication about shipping and ensure all details are clear and transparent.
Your feedback is invaluable, and we take it seriously as we strive to enhance every aspect of our service. If you have further concerns, please don’t hesitate to reach out—we’re here to assist and ensure your satisfaction.
Thank you for helping us grow and improve.
UN
Unhappy
BUYER BEWARE -Bottle stopped working…
BUYER BEWARE -Bottle stopped working after about 5 months. They will not replace. Told charging/battery is not covered under warranty. That is 75% of the bottle. I am told the bottle purchased in March/April is discontinued and they cant replace but offered me $60 if I buy the new $200 bottle. The can keep their $60 because I will not buy from them again if they cannot back their product.
Response from LUMIQJan 13, 2025
Thank you for sharing your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify our warranty policy and the options available to you.
At LUMIQ, we stand behind our products with a 13-month warranty that covers malfunctions or errors not related to wear and tear. If your bottle has a defect, you are welcome to return it to us for a refund or replacement.
Regarding your specific model, it has indeed been discontinued and replaced with the more advanced LUMIQ™ ULTRA, which offers enhanced features and performance. Understanding your situation, we extended a $60 discount code to assist with upgrading to the new model. We strive to provide solutions that work for all our customers, and we regret that this offer did not meet your expectations.
We value your trust in our brand and remain committed to ensuring a positive experience. If there’s anything further we can assist you with, please don’t hesitate to reach out.
BB
Barbara B.
Never received the water bottle it was…
Never received the water bottle it was sent back by post office for incomplete address notified customer service and they refuse to sent me my money back or send me another hydrogen water bottle which I payed for this is not good customer service
Response from LUMIQJan 13, 2025
Thank you for sharing your experience. We’re sorry to hear about the situation and would like to provide clarity regarding your order.
When a package is returned to us due to an incomplete or incorrect address, we typically notify the customer and offer options to reship the order or provide a refund if applicable. In cases like these, we ask customers to verify and confirm their address to ensure successful delivery.
We understand your frustration and sincerely apologize if there was any miscommunication. Please note that we are here to resolve this for you. If the package has been returned to our facility, we are happy to reship it to an updated address or initiate a refund, depending on your preference.
Our goal is always to provide excellent customer service and ensure you receive the product you purchased. We encourage you to reach out to our support team so we can review your case in detail and resolve it promptly.
Thank you for your patience, and we appreciate the opportunity to make this right.
BI
Billy
Terrible
Terrible. Broke within a couple months. Sent a video showing it not turning on. Said I have to send it in to be checked over or buy a new part for almost half of the purchase price. Not worth the headaches.
Response from LUMIQJan 13, 2025
Thank you for sharing your feedback. We are truly sorry to hear about your experience and would like to address your concerns directly.
At LUMIQ, we are committed to providing high-quality products and excellent customer support. We understand how frustrating it can be when an issue arises. As there have not been any defects or manufacturing errors within the first few months of use, we require customers to send the product back for evaluation to determine if the issue falls under our 13 month warranty. This allows us to provide a fair and accurate resolution, whether that’s a replacement or necessary part at no additional cost.
We value your trust and satisfaction, and we are here to help resolve any concerns you may have. Please don’t hesitate to reach out to our support team if you have further questions or need assistance with the process. We appreciate your patience and understanding as we work to make things right.
MH
Mike H.
I had my Lumiq for 10 days… It Broke, they won’t refund me.
I had my Lumiq for 10 days, bought the upgraded model, paid $200 for it. It started to leak after using it for just 10 days. They wanted pictures and videos. They told me I need to mail it to them for them to review if it’s user error. It’s not, it’s just a terrible product. I also tested its PPM, not as advertised. Buyer beware. Who knows if I will
Get a refund they are ignoring me, now.
Response from LUMIQJul 9, 2024
Dear Mike,
We apologize for the inconvenience caused. After checking, we see that your LUMIQ™ ELITE bottle was delivered about 20 days ago. This model is equipped with an Automatic Self-cleaning mode, which cleans the bottle during the hydrogen generation process. There is waste water accumulating in the bottom part of the bottle that needs to be discarded about once a week, depending on usage.
In case the bottle is defective, we will gladly replace or refund it. However, you are asking for a refund without returning the bottle. As a minimum requirement, we need a short video showcasing the leakage that does not stop after draining the tank, which is the issue you are unhappy about. We are confident in our product due to having zero cases of defective LUMIQ™ ELITE bottles.
Regarding hydrogen generation, please note that due to generating very high amounts of molecular hydrogen, hydrogen testers may not show correct results. This is because they measure the ppb amount until saturation. If you want to test for hydrogen concentration accurately, please use MIZ blue drops.
Thank you for your understanding.
SA
Sabrina
Do not buy from this company because…
Do not buy from this company because their return policy is only if it’s unused/ unopened or defective units . Unfortunately, the bottle I received is defective and they refused to process the refund. How can you find out if the product is defective without using it? The water was making me extremely dry, At first I thought I was just thirsty and by the forth bottle my lips and my mouth were incredibly dry. The exact same thing happened the following day. I stopped drinking it the 3rd day and drank normal filtered water and I didn’t have any effect. Again, I was fine on the 4th day drinking normal filtered water. Then about 2pm I thought I’d give the Lumiq water bottle another go. I had just two glasses and I’m certain now the bottle is defective. Same thing happened to my husband, too. I emailed them and they said it can be dietary changes. What a load of rubbish. That is not the case with us. What about the bitterness taste in our mouths? The bottom line is. They just don’t want to give your money back.
