LUMIQReviews of lumiqbottle.com

Response from LUMIQFeb 6, 2025

Thank you for your feedback. We always strive to provide the best possible experience for our customers, and we take concerns like yours seriously. After reviewing our records, we do not see a return request under the name Shawn that matches your claim. Additionally, we want to clarify that we accept returns within 30 days of delivery for products that have not been used or, in the rare case of a defect, are malfunctioning. We have never refused a valid return request. If there has been any misunderstanding, we kindly ask you to provide your order number so we can review this matter further. Without this information, the details shared here do not align with our policies or records, and we want to ensure accurate information is being shared. Additionally, we would appreciate it if you could specify what aspect of the product did not meet your expectations, rather than stating it "does not do as claimed." We take such concerns very seriously and are happy to assist in troubleshooting or clarifying any misconceptions. We are always happy to help and address any genuine concerns. Please feel free to reach out so we can resolve this in the best way possible.

Response from LUMIQJan 23, 2025

Thank you for sharing your feedback. We understand your concerns, and we want to clarify that defective units are definitely not subject to a restocking fee. However, after reviewing your case, we found that your bottle was not defective. The issue appeared to be related to the bottle not being screwed on correctly, which is simply a matter of attaching the generator base to the BPA-free Tritan bottle. We provided instructions for this, and if you need additional assistance, we are happy to guide you through the process. If you believe your bottle is defective, we kindly ask that you provide a short video proof so we can review the situation and offer the appropriate resolution. We are committed to providing excellent customer service, and if you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!

Response from LUMIQJan 12, 2025

Thank you for sharing your feedback. We’re sorry to hear about your experience and truly appreciate the opportunity to address your concerns. Regarding the sound effects, these can be easily turned off in the settings menu if you find them bothersome. As for the droplets discharged from the bottom of the bottle, this is an intentional design feature that helps remove byproducts such as residual chlorine, ozone, and other oxidizing compounds generated during the electrolysis process. This ensures that the water produced is of the highest purity and safe for consumption. If you have a bottle that is not charging or functioning as expected, we kindly ask for a video demonstrating the issue. Once we receive this, we’ll gladly assist with a replacement or a return for a refund, as customer satisfaction is very important to us. We also want to assure you that reviews, both positive and critical, are important to us. If there is a delay in publishing, it’s likely due to the review process, but we welcome all honest feedback as it helps us improve. Thank you for bringing these matters to our attention, and please don’t hesitate to reach out so we can help resolve this for you. Your satisfaction is our priority, and we’re here to support you.

Response from LUMIQJan 12, 2025

Thank you for sharing your experience. We’re truly sorry to hear about the issue with your bottle and understand how frustrating this must be. Our 13-month warranty covers defects in materials or workmanship but doesn’t include wear and tear, such as charging-related issues caused by regular use over time. We requested a video to better understand the problem, and based on our assessment, it fell outside the warranty coverage. We offered a $60 discount on a replacement as a goodwill gesture, as we truly value you as a customer. We’re sorry to hear this didn’t meet your expectations and appreciate your feedback. Please don’t hesitate to reach out if you have further questions or concerns—we’re here to help. Thank you for giving us the opportunity to respond.

Response from LUMIQJan 12, 2025

Thank you for sharing your feedback. We’re truly sorry to hear about your concerns and appreciate the opportunity to address them. We’d like to clarify that your second purchase was for a replacement BPA-free Tritan component after the original part of your Ultra bottle was broken, not a complete bottle. According to tracking details, this item was delivered to you on December 12, 2024, at 4:44 pm. If there’s still an issue with your order or you believe you’ve received the wrong item, please don’t hesitate to reach out to us. We’re here to help and want to ensure you have everything you need for a positive experience with our products. Thank you for giving us the opportunity to assist you. Your satisfaction is very important to us, and we’re committed to resolving this for you.

Response from LUMIQJan 12, 2025

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with your product. At LUMIQ, customer satisfaction is our top priority, and we always strive to address concerns promptly and fairly, typically within 24 hours. In addition to our 30-day return window, we offer a 13-month warranty on all our products. If you encounter any issues beyond the return period, you are still eligible for a replacement or refund under the warranty. Once we receive the bottle, we will proceed with the necessary resolution. Please feel free to reach out to us directly, and we will assist you with the return process or any other concerns. We are committed to ensuring your satisfaction. Thank you for your understanding, and we appreciate the opportunity to resolve this matter.

Response from LUMIQJan 12, 2025

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to address your concerns. We understand how frustrating it can be when a product doesn’t perform as expected. While our return window is 30 days, if your bottle has stopped working, we’re more than happy to assist you with a replacement. All we ask is for a short video showing the issue so we can process the replacement quickly. If you’d prefer a refund, we can also proceed with that once the item has been returned to us. Please don’t hesitate to reach out to us directly so we can make this right for you. Your satisfaction is very important to us, and we’re committed to resolving this for you as quickly as possible. Thank you for giving us the opportunity to assist you.