engineers
The cart kept emptying for no apparent…
The cart kept emptying for no apparent reason. I couldn't increase the number of 1/2" metal brackets past purchasing only 1 package. There were so many missing specifications that I ordered less than 1/2 of what I might have ordered because I felt that I should spend as little money as possible to learn how your product actually works. Pricing is super weird - it is cheaper to order 2x10 ft than to order 20 ft. Shipping is a mystery until you check out, assuming that you once again haven't had the basket emptied again. BTW, I am an engineer and a product manager. Your website needs a lot of work.
Response from Lumilum LED LightingAug 19, 2022
EG, thank you for taking the time to leave an honest review. We use Shopify as our platform and are looking into why the cart is having issues retaining the material until checkout - we apologize for the inconvenience. We appreciate the feedback from your experience and will be reviewing site pricing. In reference to the 1/2" metal brackets, you were unable to add another unit to your cart because it was the last available unit. We will be restocking in the upcoming weeks and hope to help serve you again in the future.