We (Lumi Labs) are currently headquartered in Portland, OR but got our start in the San Francisco Bay Area and have team members from all around helping us on our mission:“To inspire further exploration, through the delivery of plant-based experiences”Since 2010, we’ve been working with cannabinoids & terpenes... as farmers, genetics experts, and extraction facility operators within the legal, California cannabis industry.In late 2018, we shifted entirely over to industrial hemp as we noticed the opportunity to bring our experience into a market that quickly became flooded with generic products and mediocre consumer experiences.Since our entry into hemp, we’ve launched over 26 proprietarily formulated products across multiple categories… all designed, developed, and manufactured exclusively by us, for you.
Lumi Labs (lumigummies.com) has 12 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
lumigummies.com
Website
lumigummies.com
Category
Personal Care
Location
Portland, Oregon
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Horrible customer service experience. They sold me a spoiled and defective product and want me to pay return shipping. Even though the website says they'd make an exception (which of course they should) for defective products. It's not my fault so I shouldn't have to pay. That's been the standard forever. And the rep lied and refused to help me. I'm switching to five gummies. Their customer service is amazing! Lumi:s 2.5 star rating is pretty fitting. A bit high but that's also fitting considering what they sell. Lol
MI
Mike
Didn't do anything for my restess…
Didn't do anything for my restess nights. Went through the first bag, wanted a refund, they said to try a little longer. Went through 4 bags. Still nothing different. But in reading the fine print, refunds are only good in the first 60 days. And because I ordered that 4th bag, it was a subscription and forgot to cancel it. So I have another bag sitting here I don't know what to do with.
SC
Skate C.
Product is hemp based although they do…
Product is hemp based although they do not disclose this. Sent it back at my expense with their RA number. Never heard a word. Several emails later they offered a smaller refund with no explanation. This company is a scam and does not do what they say that they do. NOT RECOMMENDED.
AA
Austin A.
Why LUMI Works For Me
As someone with chronic pain and some new symptoms, maybe connective tissue issues, these are amazing. While I do wish Lumi would do 10mg, or 15mg, I can take 2, 5mg for pain relief, and still function! I buy these for daytime use so I can be out and around people, and get stuff done.
I don’t like that I am in this situation, but I’m glad I had tried these a few years ago. I remember thinking they had more psychoactive effect then, but I’m glad I feel the pain relief without the high.
I have other brands, I use for different reasons and a better euphoric effect if I am at home, depending on my pain and schedule. For my sleep issues, no delta 9 will let me sleep. Only delta 8 does that.
Ultimately, I think 10-15mg is a good dose, and most will not respond to 5 mg alone, and 1mg, is a joke to me, but I think that’s because of my pain level. I can get away with 7.5 mg (1 1/2 gummy), but now I do 10 mg, and probably because of tolerance.
I was off gummies for 3 yrs before changes in pain, and I don’t feel like my tolerance decreased much while off.
I hope this helps someone understand the purpose of LUMI gummies from my perspective. I don’t think they deserve a low rating, vs maybe a different perspective. As far as fee items not included, or acct issues, I am sure that’s not great..the gummies, though, as far as I’m concerned, serve a purpose.
ST
Stephanie
Just bought and nothing that states…
Just bought and nothing that states come “ free” was in package. Sure I received the gummies but where are all my “ free” things stated in the order? Don’t waste your time and go to a more reputable company. Update: They responded and offered me a useless $5. They stated that they ran out of all the free stuff. Well then, you should not have told potential customers that they were getting four free things. This company obviously does not care about their customers. Go elsewhere and don’t fall for their lies like I did.
SD
Shoshana D.
Terrible Website + Service
I don't have much experience in the way of edibles, but I saw this company being advertised with For Your Amusement on YT, and decided to try them. I guess the gummies are fine but I don't have much of a frame of reference.
My issue is: the website is terrible. I constantly have problems trying to sign in, and the only way I can access my account is if I find specific emails they've sent to me and follow the links in them. I can't just go to the front home page and sign in, nothing loads, and this has been a problem for months.
Then, on July 31st, they send me an email telling me that it's the last day to use any reward points I've accumulated. Literally on the last day is when they notify me. So I get into my account and try to redeem my points for products, and would you know it? The website malfunctions. It will not accept my discount codes at all. I continuously get error messages.
To top it all off, I have been in touch several times since them, via email, phone, and text message, and not a single reply.
Worst company ever. I will be looking for another company to purchase my products through.
AD
Anthony D.
I went to a local dispensary here in…
I went to a local dispensary here in town and I ended up getting a couple bags of these gummy’s thinking they would do the job, but to my surprise they didn’t do anything to me, I just don’t understand why there so expensive when there such low doses and the flavor I got wasn’t the best tasting either unfortunately. I really had high hope because I’ve gotten low dose candys before and they where amazing, but these just didn’t do the trick at all and I didn’t really feel anything but did end up getting a pretty bad headache. But I ended up doing some research and found out there hemp based and that explains why they didn’t work, just really disappointed with my purchase:(
LY
Lynn
You have the control
Lumi Gummies: Consistent Dosing, Delicious Flavors, and the Power of Terpenes
Living in a newly legal state can be exciting, but navigating the legalities and finding reliable products can be frustrating. Lumi gummies have become my go-to for several reasons:
Consistent Dosing: Making my own edibles was a gamble – the dosage was never consistent. Lumi gummies offer a perfect solution! Each gummy has a precise amount of THC, so I know exactly what I'm getting every time. Plus, forget harsh smoke or vape pens. Lumi gummies are a smooth and enjoyable way to consume cannabis.
Delicious Flavors and No Weedy Aftertaste: Unlike some other brands I've tried, Lumi gummies have a clean, delicious taste with no weedy aftertaste. This might be a major plus some, I personally don't mind that... Cotton Candy is my favorite for winding down after a long day, but all the flavors are great. Durban Skittle, a sativa I almost skipped, surprised me with being the tastiest of the bunch!
Microdosing Throughout the Day: Lumi gummies are perfect for microdosing. A quarter sativa keeps me focused during ESL classes, a full gummy helps me unwind in the evening, and a couple of Cotton Candies provide serious weekend relaxation.
Benefits of Terpenes: Beyond the consistent dosage and delicious flavors, Lumi gummies are infused with terpenes, the natural aromatic compounds found in cannabis. These terpenes are believed to contribute to the overall effects of each strain.
Overall, Lumi gummies are high-quality with consistent dosing, delicious flavors, and the added benefit of terpenes. They're a great option for anyone who wants to enjoy the benefits of cannabis in a controlled and enjoyable way, especially for those who find smoking or vaping harsh. Highly recommend!