Debra Block K.
Experience with Lume
I purchased Lume recently. When I first used the product; as shown on the commercial , no problem. I emailed the company complimenting their product. Earlier in the week I applied Lume cream deodorant for sensitive skin again, I broke out in an excruciating bright red rash under my chest and around the armpits. The rash seem to spread. I emailed Lume's customer support which sent a generic apology with a tip sheet for what to do if you develop a rash in armpits. The email stated to see my own medical provider if the rash progresses. This is deeply troubling to me given they did not take any responsibility for the product they put out nor appeared to have any individual reactions .When you get your hair dyed they will often test a small amount of dye by placing a by the mastoid under your hair. When producing products for skin and claiming it can be used all over the body; one would assume that the owner or certified doctors would call the customer ( I left my phone number and requested a call) would inquire regarding the rash. Are there ulcerated sores? On a scale of 1 to 10 how painful is it? Are you comfortable sending a photo of the reaction? Instead I received an email from the the director of customer support with another generic apology and refund of product. There absolutely no question as to how I was feeling regarding the reaction. In addition, due to the proximity of the rash I was unable to wear a bra or sleeveless shirts.We have a short summer season in the midwest, and the rash impeded my ability to go out and enjoy it.Coming from a family of health care professionals your patient/ customer comes first especially if it yields adversarial results.


