Lume CubeReviews of lumecube.com

I have several lume cube products I like and use regularly over the years. But I am really, really challenged by getting attention from anyone when I have questions or issues. I’ve been trying for more than a year to get help for one product with charging issues to no avail. No phone. Chat goes no where. E mails not answered. The products appear to be good choices for portability etc. I use them for macro and nature photography. But I’ve finally had it, and will no longer succumb to attractive ads. It’s clear that all their $ is going into advertising, and none is going into service

The light worked well for a year but then suddenly died and the company wouldn't help.

Your advertisement are horrible , put under your boob's in your butt crack ridiculous, your kids see that they ask what's that , make the advertisement tame it down

The $130 Edge Light purchased in Feb 22 stopped working Jun 22. Contacted customer service via support email and never got a response. Their warranty says they will replace defective items up to one year.

Their customer service sucks. My product stopped working, wrote multiple emails. They blocked me on Instagram. They delete all the negative comments there, you can see how the following numbers are fake and the engagement is pretty low. Don't fall for their marketing.

I purchase a Edge Desk Light. They sent me a used light! I took forever to receive! Call customer service No Answer! Left message! No replies! Report this to the BBB. *Will also report to my credit card company USAA! US Veteran

I have a gear problem. And because I came up working with professional great, it is hard for me to find gear that I can afford, and that meets my standards. Except that Lume Cube products do that ... And in the one case where there didn't, the excellent customer support fixed the issue with an upgrade ... They have more than earned my loyalty.

I love Lume Cube as a company! First, the products are innovative and beautifully designed. I just picked up their new Edge Light and it is just awesome. BUT, what really makes this company special is their customer support, at every level. I did have an issue with an order and it was handled quickly and professionally. I will go back again and again.