Lume CubeReviews of lumecube.com

Bought LumeCube. Worked great for a few years then just stopped. Company won't fix or replace. :( Buyer beware

I've contacted customer service several times to get an invoice, but I haven't received any reply. They simply ignore you. Terrible customer service!

** Buyer Beware: Failed after ONLY 10 uses!** I bought the Lume Cube Cordless Ring Light expecting premium quality for a premium price. Instead, I got an expensive piece of plastic garbage. I only used this light exactly 10 times. It sat safely stored between uses, yet the internal components completely died and it refuses to charge or power on. When I contacted Lume Cube customer service, they basically told me "tough luck" because it was past the 1-year calendar warranty. A product shouldn't break after 10 uses. The fact that their support completely washes their hands of known hardware defects the second the 365-day clock runs out tells you everything you need to know about how they view their customers. Save your money and buy a brand that actually stands behind their build quality.

Trash company. Sent me a lamp that didn't work then refused to refund my money. Use a candle or match over these crap products. In the end, all you'll have is paperweight

Their sales they sell faulty products and then do not offer exchanges. Then you're left paying premium prices for their broken products with no resolution. They don’t offer to pay expedited shipping either for their mess up so if you need the light right away, don’t buy from them.

I really liked the design of my Lume Cube Edge Desk Light 2.0 while it worked but it failed catastrophically just a few weeks after the warranty ended. (Will no longer turn on). Lume confirm it's not repairable and will offer no further support. Pretty expensive desk light for such a short lifespan. There are a million similar products on the market from more reliable companies.

I purchased 2 Edge lights in 2023. 5 months ago one failed...it would only work on dim, wouldn't brighten. Last week the other did the same. I inquired about a replacement bulb, which their chatbot informed me can't be switched out. It took a post on their FB page to respond to my support inquiry on their website. I asked about a replacement "head" for it. Told that didn't exist at this time and rep asked if I'd like a discount on a new unit. I'm awaiting an answer of how generous this discount is. I used these on average 2x weekly at about 4 hours each. At $300.00 plus Tax and SH that's a hard fail for the money with less than 3 years of part time use. It's obvious they sell the "sizzle and not the steak". I'm going with an architect's lamp that I can replace bulbs with. I'll set the Edge lights aside in case they get their crap together at a later date. Feel ripped off. Note they prominently display the 'Buyer Extended Warranty" option throughout the site...wonder WHY?

I have several lume cube products I like and use regularly over the years. But I am really, really challenged by getting attention from anyone when I have questions or issues. I’ve been trying for more than a year to get help for one product with charging issues to no avail. No phone. Chat goes no where. E mails not answered. The products appear to be good choices for portability etc. I use them for macro and nature photography. But I’ve finally had it, and will no longer succumb to attractive ads. It’s clear that all their $ is going into advertising, and none is going into service