Lumber GrandReviews of lumbergrand.com

Response from Lumber GrandOct 27, 2025

Hi Greg, We’re truly sorry for your negative experience. We value your feedback as it helps us improve our customer service. We are a small business and we know there are things we still need to refine, and we’re working hard every day to do better. We hope that we will have the chance to serve you again in the future and provide a better experience. Thank you for taking the time to share your feedback.

Response from Lumber GrandOct 27, 2025

Hi Kerry, Thank you for your feedback, and we sincerely apologize for the frustration. We recently discovered an issue in our refund and email system that caused delays in communication, and we’re actively fixing it. We’re glad your refund was completed, but we understand this experience was inconvenient and we’re truly sorry. We also want to thank you for sharing your feedback — it genuinely helps us improve our customer service team. We are a small and fairly new business, so there may be times where we fall short, and we truly appreciate your understanding as we continue to grow and improve. If you need anything else, we’re here to help.

Response from Lumber GrandJul 22, 2025

Hi Tom, Thank you very much for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced. Please kindly note that we attempted to reach out to you, but the email address associated with your order appeared to be invalid, which unfortunately prevented us from making contact. Should you still require any assistance, we would be more than happy to support you. Please feel free to reach out to us at any time. We are always here and committed to making things right. Warmest regards, Jimmy