LullReviews of lull.com

Dreadful service , placed my order late July have still not received it or indeed any explanation as to what’s happening with it . Have emailed numerous times BobbyMiller hotmail account without any reply . Absolutely disgusted with the company and my advice is to avoid dealing with them .

I purchased a Lull mattress for approximately $2,000 in November 2024. I chose Lull in part because it came with a limited lifetime warranty. Unfortunately, when I actually needed that warranty, Lull did not stand behind it. The mattress was barely over a year old when the zipper on the mattress cover began coming apart. I submitted a warranty claim, but Lull denied it. I called customer service and was told that because the zipper was not broken when the mattress was delivered, it was not covered under the warranty. That explanation is difficult to understand. A manufacturing or material defect doesn't necessarily show up on the day a product is delivered. That's precisely why warranties exist. I reviewed Lull's own warranty language, and it specifically lists zipper flaws and defects in the mattress cover as covered defects, excluding damage caused by misuse. The mattress has been used normally and has not been abused or misused. Unfortunately, the problem didn't stop with the zipper. The mattress has continued to deteriorate and is now sagging badly enough that we can no longer sleep on it. We are now faced with replacing a mattress that cost approximately $2,000 and is less than two years old. What makes this especially frustrating is that Lull advertises a lifetime warranty, yet when the mattress developed problems during normal use, the company found a reason not to honor it. I don't expect a mattress to last forever, but I absolutely expect a $2,000 mattress to last more than a year or two. And if a company advertises a lifetime warranty, I expect that company to stand behind it when something goes wrong. In my experience, Lull has failed on both counts: the product failed prematurely, and the company failed to stand behind its warranty. I would strongly recommend that anyone considering a Lull mattress look very carefully at the warranty and, more importantly, consider how Lull handles warranty claims when you actually need them