Chelsea Dawn G.
Shipping Errors
Hello. My mom ordered games and controllers for my niece and nephew. You guys sent only the games. When she called to inquire about the controllers, you told her they were all shipped in one package, even though the games were delivered in a cushioned envelope that could never have fit the controllers. Someone at Lukie Games made an error. She had to have me unwrap my Christmas present so I could send her a picture of the delivery envelope (which she had repurposed and luckily not thrown out) to prove that the controllers were not delivered? If the envelope had been thrown out would she just never get the controllers she paid for? Now you are not even going to give her a discount, express shipping (to make sure they arrive on time). How could Lukie Games not properly track their inventory and shipping, the cost of shipping? the package size and weight should all be available. Your company should have solved your own error and you should be doing something to make it right instead of putting the onus on the customer. very disappointed in the customer services.