Lukie GamesReviews of lukiegames.com

Terrible customer service.. Product didnt work. Said they were going to send ahipping label for return. Took me almost a week and 2 emails to get a shipping label. Product had a brown stain on it Asked for replacement to be shipped overnight because it was a birthday present on them. Told me they couldnt do it. So return takes over 2 weeks. Worst company I dealt with planned on spending about 200 dollars morw but they don't seem to stick to their word in first email and make it right. Interesting you cant leave negative comments on their website or fb page.

Awesome customer service and quick shipping on games during Covid-19, happy customer

My Sonic Adventure 2 Battle was shipped to be before the estimated date. My game was in good condition as well. I will use Lukie Games in the future when buying my favorite retro games. :)

Never had any problems ordering here personally

I purchased the NES game “Built to Win.” The game along with the other five games were poorly packaged. All of the games had dirty pins that I had to clean before using in my NES Top loader. The major issue was with the game called “Built To Win”. This game uses a battery to save your progress. NES games have a gold label on the back side of the cover to signify they have a backup battery. Lukie games sold me a game that had a standard grey label on the back that was supposed to have a gold label. The game wasn’t original as advertised on their website and it’s a bad practice to sell altered games to people who are trying to collect an original item. I should’ve purchased the game on EBay since every one listed had the proper back with the gold label attached. As a collector, I no longer trust Lukie games since they aren’t selling original or clean games as they advertise.

Not a good company. Very misleading. They claim their games are 100% authentic and original. They are not and are not priced accordingly. They know nothing about game collecting. I bought what I thought was an original loose copy of TMNT 4 for the SNES for $45. What they sent me was a cheap Majesco rerelease version of the game that is only worth about $20!!! AVOID THIS COMPANY AT ALL COST!!!

Lukie Games has been and now always will be my go to shop when I'm in the market for older video games. I've purchased from them on numerous occasions and have only recently had an issue. Recently I received from them a nonfunctional game and upon contacting Lukie Games' customer service they immediately apologized for the inconvenience and sent me a replacement. Unfortunately there was a misunderstanding and the replacement they had shipped was the wrong game. Once I informed them of the mix up they once again apologized and sent me another replacement, this time of the correct game. I was extremely satisfied with their customer service which was both prompt and polite and as a result would have been more than happy to send the incorrect game back to them however, as an extra courtesy, they told me to keep it. Overall this was quite a positive experience and I would heavily recommend Lukie Games to anyone looking for quality products from a caring group of people.

one word-terrible