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Seller retaliation on ebay feedback-cancelled $1500 order
Seller retaliation on ebay feedback, they cancelled my order after confirming it as successful cause I left a feedback on ebay about how my order was previously cancelled on there, claiming it was ebay that cancelled my order. total waste of my time. They only communicate when they receive a feedback . Update: also add that you send an apology email, it's the lack of accountability for me. Back to the lies : order number 18-14587-91506-perfume delivered, order number 01-14681-57173 was canceled by the seller, order #3711 was also canceled by the seller because I cited my bad experience on ebay, now he claims payment wasn't captured, how pathetic, he know fully well he canceled my order out of retaliation, my card says pending, order was completed via paypal. I BELIVE TRUSTPILOT PROMOTES TRANSPERENCY- I have all the proofs if verification is needed. Businesses need to be held accountable for their actions. It ok to say you canceled my initial order by mistake, not blaming ebay and making false claim. Fix your customer service, all will be well. You got praised with good feedback when you did the right thing, now you want to eat your cake and have it.
Response from LugxeryJun 4, 2026
We have looked into this review and can confirm that this individual is not a verified customer of lugxery.com. No payment was ever captured and no order was fulfilled — there is no completed transaction on record. We'd also like to make note that eBay recently removed 7 feedback entries left by this individual on our eBay store for violating their review policies. Trustpilot's guidelines require reviews to be based on a genuine customer experience. We will be reporting this review accordingly and pursuing all available options to address false and defamatory content about our business.