Luggage OnlineReviews of luggageonline.com

Initially it was a terrible experience. I spent the time to shop and pick out all the items. When I finally clicked the submit button, but didn't come to a screen that confirmed my order went through. Upon trying the order again, I realized my gift cards we're depleted even though an order never went through. I finally had a chance to explain my problem to customer service and they rectified the discrepancy. While I still have question marks for their online portal, I was able to finally place my order and it appears my travel gear is finally on its way.

They sent me two correct pieces of luggage and another one from another style, not the same. I do not know what happen.

Ordered navy American Tourister. Opened box and in the daylight the cases are purple. Maybe the Chinese are confused. LOL could examine their merchandise. Had to pay 40.00 shipping to exchange for black

Ordered online and paid for exepdited shipping. Order sat idle and wasn't processed for almost a week w no communication from seller. Called support and was told they had to check w manufacturer and may be a stock issue but they would let me know within 24 hrs. No communication occurred and i called again 48 hrs later to be told it was out of stock. Was frustrating as was a birthday gift w a time sensitive delivery window which was missed. I will say that even though it was frustrating , the support team was polite and they did process a full refund for purchase and shipping in a timely manner once I determined to cancel my order. So overall equated to a medium level experience.