Luggage OnlineLuggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Luggage Online (luggageonline.com) has 415 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 31 reviews with 1 star · Clear filters
Gary C.
I have not received an update and need to receive my luggage order ASAP
Response from Luggage OnlineJun 9, 2022
Dear customer, I have looked into your order and see that it is currently in transit. Please understand that we kindly state on our website that ground orders can take 2-3 business days for processing before being shipped. If you have any further questions please email [email protected]
Roger B.
You cancelled my order two days after you excepted it, because you oversold the bag I ordered. After I tried to order It from Amazon. They became sold out. Of all the years Ived ordered things on line. This was the first. If I could give you a zero star I would. .
Response from Luggage OnlineMay 5, 2022
Dear Customer, I apologize for any inconvenience this may have caused you. I understand the disappointment you must have felt with that cancelation email. Unfortunately inventory has been a challenge lately, but we have been implementing new services to ensure our customers receive their items promptly.
Jose G.
You promo codes NEVER work, too time consuming and frustrating
Richard
Took the order and funds. Then cancelled it.
Suzanne M.
I ordered from Luggage Online ONLY because they offered an uncharge for expedited shipping. I chose FedX Overnight (business days). I ordered Wed. night late. I should have gotten the luggage by Friday, today. I have not heard from FedX. Now I have an email from them stating they will email me when they are "READY" to ship. The delay in being READY was not mentioned on website. I leave Monday, and I am pretty mad.
Response from Luggage OnlineDec 28, 2021
We sincerely apologize for any inconvenience this may have caused you. Unfortunately holiday shipping delays from the shipping carriers have been extreme this year. We hope we can accommodate you better in the future. Happy Holidays.
brian G.
Hello I received my luggage locked without a key to open it
Response from Luggage OnlineDec 28, 2021
We sincerely apologize for any inconvenience this may have caused you. Sometimes the luggage comes locked from the manufacturer but we would love to help you resolve this issue Please reach out to [email protected] for further instructions on how to open your case. Happy Holidays.
michael B.
when you offer an item for sale, you need to have it available for sale.
Response from Luggage OnlineDec 16, 2021
We apologize for any inconvenience this may have caused you. Unfortunately it has been difficult to receive accurate inventory from all of our vendors. We are trying our best to be as accurate as possible during this busy holiday season. Happy & Healthy Holidays to you and your family.
Steven D.
Signed up and was offerred "Welcome15%" discount. When I tried to check-out was not applied. Tried to call customer service and got voicemail. Then got email telling me offer not applied to certain brands. Bad experience.
Response from Luggage OnlineSep 30, 2021
Dear Customer, I apologize that you had to experience this, and I will work with our customer service team on better communication. I do see that your order was canceled per your request. Unfortunately some vendors will not allow us to provide the discount to our customers. We certainly did not intend for you to feel taken advantage of which is why we clearly state that vendor exclusions apply to all our promotions on our website; please see link for further information. https://www.luggageonline.com/pages/promotions. Have a great day, Luggage Online