Ludovic Jewelry, a premium brand specializing in exquisite moissanite jewelry, offers unparalleled prices. We pride ourselves on providing high-quality, certified moissanite stones, each backed by a limited lifetime warranty. For added convenience, Ludovic introduces unique policies to ensure a delightful customer experience.
Ludovic (ludovic.shop) has 192 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
ludovic.shop
Website
ludovic.shop
Category
Jewelry & Watches
Location
Middletown, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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The earrings are nice, but the gold ring feels plastic and lacks any stamp to identify the metal. Is it metal? Hard to tell.
Response from LudovicOct 24, 2026
Thank you for taking the time to share your feedback with us. We truly appreciate it.
We'd like to reassure you that all of our rings are stamped, certifying the authenticity of the material used in every piece. We take great pride in the quality, and your peace of mind means everything to us.
We have also reached out to you directly to ensure that your experience with us is nothing short of five stars.
Thank you again for your feedback. We look forward to making things right.
NB
Nina B.
Less shine, smaller size
I received your package, stones are smaller and have less shine than I have expected.
Response from LudovicOct 24, 2026
Thank you for taking the time to share your feedback with us.
Our stones are scientifically recognized as among the most brilliant in the market, and each piece is carefully selected for its exceptional quality, cut, and light performance.
That said, your experience matters deeply to us. Our team has already reached out to you directly to understand exactly what you're seeing, and resolve the matter to your complete satisfaction, so that your experience with us is nothing short of five stars.
Thank you again for your feedback. We look forward to speaking with you and to making things right.
Have a bright day
LL
Lilly L.
Be Aware
The gifts I received were beautiful but it took so long to arrive that I presumed by the reviews that it was from the United States not from China and that the recipient was gonna get the gift on time and tracking it didn’t help but it was at a point useful. Next time I ll know to allow more time and I forgot to mention that when I got the package it was opened and ducted taped together so I don’t know what was in the package but I know I got my items and I was also charged for a pair of earrings that was supposed to be free and included with my ordered
Response from LudovicSep 16, 2026
Hi Lily,
We would first like to clarify the most important points for you and for anyone reading this review:
You were not charged $335 for the earrings. They were completely FREE. The $335 shown was their retail value, and the full $335 was deducted from your order as a free-gift discount.
We have also contacted you directly to explain the details of your order and address your concerns, but unfortunately, we have not received a response. We also asked how we could compensate you for the unpleasant experience and what we could do to make your experience with Ludovic a five-star one, but we have not heard back.
For complete transparency, here is the financial breakdown of your order:
Your purchased items were $137.75 + $129.24 + $174.89, and the complimentary earrings were listed at their retail value of $335, bringing the displayed subtotal to $776.88.
You then received:
$335.00 (FREE GIFT discount)
$176.76 (40% discount)
Total discounts: $511.76
Your final payment was only $265.12, with FREE shipping.
Therefore, you were never charged for the $335 earrings. They were genuinely included as a complimentary gift.
Regarding delivery, you selected our FREE shipping option, which takes 5–10 days, plus 1–3 days for processing. Your order was placed on August 22 and delivered on September 2, so it arrived within the stated timeframe and before the maximum estimated delivery period.
You also mentioned that the package appeared to have been opened and taped. We do not package our orders using duct tape. International shipments can sometimes be opened for customs or carrier inspection, although we cannot confirm what happened to this specific package after it left our facility.
Regarding China, we want to be completely transparent. Ludovic is an officially registered U.S. company in Delaware, while our jewelry is produced in our specialized facilities in China under our strict quality standards. We have never tried to hide where our jewelry is produced. Quality is determined by the materials, craftsmanship, quality control, and standards behind a product, not simply the country where it is manufactured.
We genuinely care about our customers and their experience with Ludovic. This is exactly why we reached out to you personally, offered to discuss compensation, and asked what we could do to turn this into an experience deserving of five stars.
Our offer remains open, Lily. We would sincerely appreciate the opportunity to speak with you and resolve any remaining concerns.
Ludovic Jewelry
CT
Constance T.
Tiny little earring backs don’t hold earrings upright!
Nothing wrong with the Moissanite earrings themselves, except for the earring backs.
The earrings are each 1.5 carat each, which is a good sized stone.
The earring backs however are extremely small, they are even hard to hold on to so that you can put the earring back onto the stem.
For the almost $600 I paid for these, I would expect a decent sized back! It’s too small to hold the earring upright instead of drooping downward. I’m very disappointed by this, because now I have to buy new 14k gold larger backs for them!
Ludovic, are you listening?? Would it be too much to ask you to send along the proper sized back to keep them from drooping? I would have been willing to even pay a little more for earring backs that hold the earrings up the way they’re meant to be.
Response from LudovicApr 27, 2026
Hi Constance, and yes, we’re absolutely listening 😊
We always listen carefully to all of our valued customers to make sure your experience with us is nothing short of perfect. There’s definitely no need for you to purchase larger backs, we’re here to help make sure your earrings sit exactly as expected and comfortably for you.
We did reach out to you via email shortly after seeing your review, but we haven’t received a response just yet. We also didn’t receive a direct message from you about this concern prior to the review, otherwise, we would have been more than happy to assist right away.
Please feel free to reply to our email or contact us directly anytime, and we’ll gladly take care of this for you.
You’re always welcome to reach out to us via email at [email protected], or through our social channels on Facebook:
https://www.facebook.com/profile.php?id=61555362571454
and Instagram:
https://www.instagram.com/ludovic_store
Have a bright day ✨
RA
Ricardo A.
I had never receive my order numbers or…
I had never receive my order numbers or TRACKING number
Response from LudovicOct 18, 2025
Hi Ricardo
Thank you for sharing your feedback.
We wanted to let you know that your order #14616 was shipped on October 7 via SF Express, tracking number (SF6045956073662), and both the order confirmation and shipping notification were emailed to you — they may have gone to your spam or promotions folder. We’ve just re-sent them for your convenience. Your order is still on its way to you.
We hope this clears things up, and we truly appreciate your understanding.
Have a bright day
TL
Tina L.
Not the same as website
The ring is similar to what is pictured on website. The center stone on my ring is not as bright as website, not sure it's a moissanite. My other moissanite pieces look like diamonds. Not this one. There is a big gap on the band, the website example there was no gaps pictured. Looks as if on my ring the stone is flipped opposite of the website picture. I did express all these concerns with customer service back and forth in emails, I just gave up, before shipping. I just don't think they understood. It was pricey $$ hope it would be like website I really loved the look. Unfortunately, mine was not the same.
Response from LudovicMar 22, 2025
Thank you for your review and for being one of our valued customers.
We’re truly sorry to hear that your ring didn’t fully meet your expectations. Please know that we did our best to communicate our intention to remake your ring exactly as you’d like—and we still stand by that offer. Whether it’s a full remake, an adjustment, or any other solution that would make you happy, we’re ready to make it happen.
At Ludovic, customer satisfaction isn’t just a goal—it’s everything to us. It honestly makes us sad to know you weren’t fully happy, especially when we’re always willing to go above and beyond. You absolutely have the right to return your ring if that would bring you peace of mind—but it feels a bit unfair to receive a 3-star review while we’re still open and eager to resolve it for you in any way you'd prefer.
Our goal is to make every Ludovic customer a happy one, and we’d love the chance to turn this around for you. Please let us know how we can make that happen, we’d be so grateful if you could update your review to 5 stars.
You are truly valuable to us, and your happiness is our top priority.
Have a bright day. 💎
