Lucy AvenueReviews of lucyave.com

Don't order from here. I completed three separate transactions and there was one in particular for a dress that I could not wear.. it didn't fit. I read the return page and no where did it State the code that I was using would not allow me to return it. I did email them let them know the dress did not fit, they said after using the code (tenoff) I am not allowed to return it. I now have a $50 dress that I cannot wear. Unfortunately, if people cannot order online and return, you're pretty much screwed. Also, their stuff does not warrant their cost. The stuff that I received was very thin and the dresses didn't even have liners underneath them. I don't think it's worth the money.

I left a less than positive review on a shirt I purchased. The quality was very very disappointing. It was a $32 Bella canvas tee rather than a boutique quality shirt. My review was removed (or they decided not to publish it because they check the reviews before allowing it to post) and I could no longer find it. I reached out on their Instagram to express my disappointment at their removing reviews. They apologized and asked that I email them directly. I did, and I never heard from them. I guess that didn’t need my business.

I bought a dress and it was way too small. I could just tell right out of the package. So I immediately emailed the company and was sent a return label. I immediately mailed it back with the original packing slip. It took 9 days to get a refund, which was $17 less than I originally paid. I emailed and asked why and was told there were signs or wear and tear, which is completely impossible. It was even inside a plastic bag AND a padded mailer, so it didn't get messed up in transit. They sent me a picture that they claim showed wear and tear but it was just the wrinkles from being packaged. Totally ridiculous.

Bought 2 pairs of shoes one pair was too big I wanted to return a pair but ,they will not contact me so I can get a return label They lost me as a customer Very unhappy with ther customer service

Highly disappointed! The material of the clothing and shoes I bought was so cheaply made and did not resemble the photos that are in their website. I'm super bummed because everything looks so cute on their website. 😕

Purchased two pairs of shoes from Lucy Ave, paid extra for shipping and was charged the next day and given a shipping link but the package didn’t actually ship until a week later and I was notified that one pair of shoes was out of stock AFTER I had been charged for them. I was refunded the price of the out of stock shoes as well as the cost of priority shipping and received my shoes with a week and a half after processing my initial order. The original Order never actually shipped and they sent me a new shipping link.. I was lied to about my items shipping as well as their inventory.. When speaking with a representative they said they were ‘super bummed’.. thanks Lucy Ave. Also, after receiving my shoes I noticed they’re from a third party supplier that is on amazon for half the price that Lucy Avenue charges.. I am all for shopping small businesses but Lucy Avenue is really just the middle man between me and Amazon only Amazon is more accurate with their inventory as well as shipping oh and they’re cheaper..