LuckyVitamin.comReviews of luckyvitamins.com

Skojare. Uppger telefonnummer på sin hemsida som ej existerar. Går ej att avprenumerera från deras mejl som de skickar varje dag och jag har aldrig prenumererat på dem i första hand!

You place your order, you pay, they claim they have sent you a parcel, they claim order couldn't be delivered and has been sent back, they claim order didn't get back so they can't refund. They are sick to communicate with. They must have a huge staff for communication. They will spend a lot of time telling you about that they once had a bad shopping experience and they know how it feels - it makes me vomit. They claim the company is based in USA, is even that true? I didn't get any of the products I ordered and paid for and I got no refunds.

Ordered a couple of products 18th of MARCH 2021, to be delivered in the UK. Nowhere did it mention a third party would be delivering my product in the UK, in the checkout section, or in any of the terms and conditions. I paid for DHL to deliver my product. DHL subbed the work out to YODEL, who claim they couldn’t find my work address,( DHL come to my work address every week for commercial business, and they’ve also delivered multiple products to my work address, when I use I HERB in America. My work premises is easy to find, it’s been there 39 years and one of the biggest premises on the road with multiple units. I took multiple photos showing the buildings and the road sign in the same photos, literally as you turn into the road, you can’t miss the buildings. The product was sent back to them on APRIL 1st 2021. No one now knows where the product is, as of today MAY 16th 2021. So, through no fault of my own, THEY have failed to deliver the goods I paid for, through a third parties incompetence, made me do all the chasing, between them, yodel and dhl, whilst palming me off with multiple, patronising emails, telling me that I have to wait 90 days and they can’t issue a refund until then, minus a 25% restocking fee. THEY HAVE FAILED TO DELIVER MY PRODUCT, MESSED ME ABOUT IN MULTIPLE EMAILS, FAILED TO ISSUE A REFUND, THEN WANT TO CHARGE ME A FEE FOR THEIR INCOMPETENCE. SHOCKING COMPANY TO DEAL WITH, UTTER SCAM. STEAR WELL CLEAR!!!!!!!

Avoid at all cost. I ordered 89£ worth of supplements in in Jan 2021. Nothing has arrived yet. the shipment tracking doesnt have any update since 17feb 2021 (IN Transit). I wrote them and they reply via zendesk with a script, apologizing and promising to come back with an update soon. this NEVER happens, I keep escalating, they keep reply with the same polite pre-built script. it is a scam, they should be sued. DONT BUY!

Item still hasn't arrived after 3 weeks. "Mara" from LuckyVitamin replied to my first email regarding the 2 week delay stating that the DHL status "EN ROUTE TO DHL ECOMMERCE" would only change once it arrived in Australia and to be patient. That is simple not true as the next status is "PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER" when DHL initially scan the item and confirm that the purchased item was actually sent. The consignment hasn't changed from "EN ROUTE TO DHL ECOMMERCE" after 3 weeks and "Mara" hasn't responded to the two subsequent emails enquiring about my order. Based on previous reviews, it seems I am another "unlucky" customer to purchase from LuckyVitamin.com.

Almost a scam business. I ordered a bottle of red yest rice to be picked up at Walmart store. It was supposed to arrive in 5 to 7 business days It's been more than 3 months and still haven't arrived. Every time I contact them for a refund they request a 15 business day to follow up with the carrier!! They never processed a refund. This seller should be banned from Walmart store. In fact it should be banned from the country ! Not sure which agency I should follow-up with to get them under scrutiny, but I will definitely find out

I’ve been waiting over 6 weeks for delivery of two packages that were estimated to arrive in “4 to 7 days.” I got tired of waiting and ordered from two of their competitors- IShop Nutrition and Wonderlabs. Both delivered from the U.S. to France in less than two weeks. Lucky Vitamin will not refund my money unless I refuse delivery (if that ever happens) and wait for the packages to be returned to them. Considering the lack of tracking now, how can I have any confidence in the return process? I was a long-time, previously satisfied customer, but I strongly advise against ordering from this company.

Over the last few years I ordered a lot from them and never had any problems, until my last order of several packages. One of them was returned to sender, though the other ones made it. I contacted customer service and they refused to issue a refund as long as they don't receive and scan the item. DHL marked it as returned almost 2 weeks previous. I encourage everyone to file a complaint with the BBB. This is stealing, not business