Lucky OrangeReviews of luckyorange.com

Response from Lucky OrangeDec 4, 2025

Thank you for your valuable feedback. We are truly sorry to hear that your experience with Lucky Orange has been 3-stars so far, specifically because you struggled to find our Heatmaps feature. We want to assure you that Heatmaps are a core part of your Lucky Orange subscription. You simply need to install the Lucky Orange app within your Shopify store. This will automatically place the tracking code and you will have access to all of our features, including heatmaps. We want to personally ensure you get full value from the tool. We would be delighted to schedule a quick, one-on-one session with a support specialist to walk you through the process and show you all of the features Lucky Orange has to offer. Please connect with us via [email protected], live chat, or reply to the emails we have sent you over the past few weeks so we can help improve your experience immediately. Regards - Will from Lucky Orange

Response from Lucky OrangeSep 30, 2024

Thanks for bringing this to our attention, Julie. I’m happy we’ve been able to connect and are in the process of investigating and resolving your tracking issues. There are several common reasons why a visitor may not be captured by our system, such as the use of tracking blockers. For your reference, you can find additional information on this topic in our help document: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked. Please don’t hesitate to reach out if you need anything in the meantime. Best regards - Jordan from Lucky Orange

Response from Lucky OrangeApr 30, 2024

Thanks for your feedback, Kristina. Our team would be happy to give you a complimentary walk-through of our app, show you how to use our features and learn more about what you think is missing. We’d love to take you through our product, including our recently released Discovery feature, which helps you quickly find frustrated visitors sessions, the most popular parts of your website and more. Simply reply to our last email to get the walk-through scheduled. We look forward to hearing from you soon. Best Regards - Kelsey from Lucky Orange

Response from Lucky OrangeJun 28, 2021

Thank you for your feedback, Joooc. It sounds like there may be some confusion about our Keep Me Tracking feature. This is a completely optional feature and can be toggled on or off through settings. Any upgrades can also be reversed at any point. Keep Me Tracking helps our users keep tracking and chatting with visitors, even after their initial plan pageview limits have been met. Our team would like to connect with you to learn more about your experience and clear up any confusion. At your earliest convenience, please send an email to [email protected] referencing this review. If you would prefer WhatsApp, Google Meet or Microsoft Teams, let me know. I look forward to hearing from you soon. Cheers - Bradley from Lucky Orange

Response from Lucky OrangeJun 26, 2020

Thank you for your review and feedback! We would love to connect with you to hear about your feedback on a mobile app as well as the current issues you are experiencing. Could you please send an email to [email protected]? We look forward to connecting with you soon! Cheers - Kelsey from Lucky Orange