Frank B.
This is a very good service with a big flaw
This is a very good service, has lots of good features, but my main complaint is that they miss too many recordings. I had a potential customer on my site for 14 minutes and they said they couldn't capture the session. This happens much too often.
Response from Lucky OrangeFeb 7, 2024
We appreciate your feedback, Frank. Though we’re glad to see that you’ve enjoyed Lucky Orange, we want to further investigate why some of your visitors aren’t being recorded. Our team is eager to assist you in identifying why this may be happening. While we strive to capture all visitor data, there are certain isolated circumstances that may prevent us from tracking someone on your website, such as the visitor’s browser extensions that block tracking. Here’s a help document with more information about common reasons why someone may not be tracked: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked. Please respond to my last email to initiate a conversation and allow my team to begin thoroughly researching why this is occurring. We look forward to hearing from you soon and will be monitoring our inbox for your email. Best Regards - Kelsey from Lucky Orange